Drive Through Host/Concierge

Williams Motor Co (Holdings) Ltd; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Prestige staff car options

Staff discounts

30 days paid holiday (including Bank/H

Employee referral bonus £1,000

Medicash healthcare scheme

Employee Assistance Programme (EAP)

Wellbeing courses

Company pension scheme

Life assurance

Employee rewards schemes

Annual staff events

Job summary

Williams Motor Group in Manchester is seeking a friendly Drive Through Host / Concierge to welcome service customers and ensure a smooth visit. You will work closely with Service Advisors to check in vehicles and keep customers informed, delivering excellent service every step of the way.

The role suits someone neat, professional and willing to go the extra mile for customers, with a structured early/late shift pattern and occasional overtime.

Qualifications

• Professional, polite and customer-first attitude.
• Strong communication and organisational skills.
• Ability to stay calm and efficient in a fast-paced environment.
• Smart appearance and attention to detail.

Responsibilities

• Greet customers professionally and confirm appointments.
• Escort customers to the lounge and liaise with colleagues.
• Communicate customer needs to Service Advisors clearly.
• Check in vehicles, photograph and log any damage, and tag keys.
• Manage customer flow to minimise waiting times.
• Maintain vehicle standards and keep the area tidy.

Skills

Customer service

Communication

Organisation

Attention to detail

Driving licence

Job description

Drive Through Host / Concierge

Performance Bonus | 1 in 2Saturdays | Premium automotive environment

Here at Williams, our Drive Through Hosts play a vital role in creating an exceptional first impression, ensuring every customer receives a warm welcome and a seamless service experience from the moment they arrive.

This is an opportunity to join a professional, well-equipped dealership environment where customer care, organisation and teamwork are at the heart of everything we do.

Earnings and progression

We offer a salary of £29,835 with an additional performance bonus of £900 per year.

Working pattern

Monday to Friday, on either a 7.30am- 5.00pm shift or 8.30am-6.00pm and 1 in 2Saturday Mornings 9.00am-1.00pm

About the Drive Through Host / Concierge role

As a Drive Through Host, you'll be the first point of contact for all service customers, ensuring they feel welcomed, informed and supported throughout their visit. You'll work closely with Service Advisors, to ensure every vehicle is checked in accurately and every customer receives a smooth, efficient experience.

This role is ideal for someone who is confident, well-presented and passionate about delivering outstanding customer service.

What you'll be doing as a Drive Through Host / Concierge

• Greeting customers professionally welcoming all visitors promptly, introducing yourself and confirming their appointment
• Escorting customers to the lounge offering refreshments and ensuring they meet the correct colleague
• Liaising with Service Advisors clearly communicating customer needs and additional work
• Checking in vehicles photographing and recording damage, tagging keys in the security system
• Managing customer flow ensuring no customer is left waiting unnecessarily
• Maintaining vehicle standards, ensuring all cars are clean, parked correctly and ready for handover
• Keeping the working environment tidy

What we're looking for

• A professional, polite and customer-first attitude
• Strong communication and organisational skills
• Ability to remain calm and efficient in a fast‑paced environment
• Smart personal appearance and excellent attention to detail
• Flexibility to work overtime when required
• Commitment to health, safety and company standards
• Full UK Driving License

What we offer

• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave-30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long-term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children's Christmas party

Why Williams Motor Group

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We're proud of our people, our heritage and our core beliefs and we're always looking for talented, driven individuals to help shape our next chapter.