Drain Repair Engineer

Auger; Huntingdon; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Drain Repair Engineer, where you will play a vital role in delivering exceptional drainage solutions. This position offers a dynamic work environment where your problem-solving skills and customer care expertise will shine. You'll be responsible for independently completing repairs, ensuring a high standard of service while being supported by a dedicated Technical Support Team. With a focus on training and career progression, this role is perfect for those eager to grow within an inclusive and engaged workforce. If you're enthusiastic and ready to take ownership of your work, this is the opportunity for you!

Benefits

Discretionary annual profit share bonus

5.5% pension contribution

22 Days Annual Leave + 8 Statutory Bank Holidays

Stay-away rewards

Westfield Health Cash-back Plan

All uniform & PPE provided

New fully equipped vehicle

Mobile phone & tablet provided

Fuel and trade card provided

Training and development focus

Qualifications

• Experience with drainage repairs and customer service is crucial.
• Knowledge of trench shoring methods and no-dig repair techniques preferred.

Responsibilities

• Complete drainage repairs on-site while ensuring customer satisfaction.
• Overcome unforeseen challenges with effective problem-solving.

Skills

Problem-solving skills

Customer care

CCTV camera operation

Use of CAT scanner

Open cut pipework replacement

Patch lining experience

Reinstatement of domestic surfaces

Education

Job competency and relevant experience

Tools

CCTV camera

CAT scanner

Job description

Do you have what it takes?

We're looking for a Drain Repair Engineer to join the Auger Team, covering Cambridgeshire and the surrounding areas.

Benefits

• Basic Salary of £30,839.76 - £34,622.73 dependent on previous experience.
• A discretionary annual profit share bonus
• A 5.5% pension contribution
• Working Hours are 42.5 Hours - Monday to Friday
• No on-call work
• We pay your travel time door to door.
• Voluntary overtime during the weekend is available, paid at time and a half. For example, working 10 Saturdays per year would increase your salary to £32,618.98 - £36,620.20
• 22 Days Annual Leave + 8 Statutory Bank Holidays - annual leave increases with length of service.
• Stay-away rewards, including extra days Annual Leave.
• Westfield Health Cash-back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
• A focus on training, development and career progression.
• All uniform & PPE provided.
• A new, fully equipped vehicle, mobile phone & tablet, fuel and trade card are all provided.

A little about Auger

We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers. We provide a national service for drainage, water mains and subsidence claims across the UK.

We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike. We pride ourselves on our “Auger Family” environment, creating an engaged and inclusive workforce where the importance of the individual's needs are always our priority. To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously. We truly believe in our core values: doing 'whatever it takes' for our customers, colleagues and communities.

The role

As a Drain Repair Engineer, you will be independently completing drainage repairs on-site for our customers. We aim to ensure that our works are completed during our first visit where possible, so great problem-solving skills are essential to overcome unforeseen challenges. You'll be responsible for caring for our customer on-site, so excellent customer care is vital - you'll need to confidently talk the customer through the works to leave them with reassurance and peace of mind. Our dedicated in-house Technical Support Team will be there at all times to help with any issues you may face whilst on the job, from technical problems to vehicle and kit requirements.

Preferred experience

• Use of CCTV camera (recording and labeling)
• Use of CAT scanner in order to identify buried services and to trace/locate the drainage system by use of sonde
• Open cut pipework replacement in excavations up to a depth of 2.0mtrs (including knowledge of trench shoring methods)
• Patch lining experience (no-dig repair by use of patch packer)
• Relining experience (no-dig repair via inversion of calibration hose through liner with air or water)
• Reinstatement of various different domestic surface types including; paving slabs, block paving, cold lay tarmac, concrete, etc.

We'd love to hear from you if

• You are great at caring for customers whilst completing on-site works
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are eager to understand and adhere to the 'Auger Way'
• You are enthusiastic, self-motivated and like to take ownership
• You are ready to kick start your Auger career - we want our working relationship to be a longstanding one!

Prerequisite

• A clear basic DBS check
• Driving license check
• Job competency and relevant experience

Our interview process

• Successful applicants will be contacted to schedule a telephone interview.
• Final stage interview will be scheduled via Teams.