Downtime Management Claim Handler

FMG; Huddersfield; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 24–26 days

Company laptop after probation

Pension 3%

Bonus scheme

Life assurance

Job summary

FMG is seeking a Claims Handler in Huddersfield with hybrid working. You will interact daily with Brokers, Insurers and Customers to manage claims, focus on reducing costs while delivering a friendly service. The role offers a comprehensive benefits package and progression opportunities.

The company supports flexible work arrangements, a 37.5-hour week, and a strong emphasis on customer service and teamwork.

Qualifications

• Experience in motor insurance claims is beneficial but not essential.
• Excellent customer service and communication skills.
• Professional, personable telephone manner with empathy.

Responsibilities

• Interact with Brokers, Insurers and Customers daily to assess and manage claims.
• Focus on reducing claim costs by closely managing the claim lifecycle while delivering great service.
• Provide accurate information and support to clients during the claims process.
• Collaborate with the team to deliver end-to-end downtime management services.

Skills

Customer service

People skills

Microsoft Office

Teamwork

Communication

Empathy

Can-do attitude

Tools

MS Office

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Reference: JUL20268231

Expiry date: 2026-09-22 09:38:00.000

Location: Huddersfield

Benefits: Quarterly bonus

Location: Huddersfield with hybrid working
Hours:37.5 hours per week. Shifts between 8:00 and 18:00, Monday-Friday

Are you a driven individual with a passion for delivering exceptional customer service?

Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities?

Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service, while accurately assessing incident liability for repair management.

As a Claims Handler, you will be interacting with Brokers, Insurers, and Customers every day so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients.

Join FMG as a Claims Handler and enjoy some outstanding benefits …

Salary -Starting from £24854.00, increasing as your experience grow, enhanced by a generous bonus based on your individual and business perfomance.
Hybrid working -You’ll be provided with a company laptop on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
Annual Leave -Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - Employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control on your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Training and professional development - We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.

About You

• Experience in motor insurance claims would be beneficial but is not essential.
• You’re a real people person, with a passion for delivering excellent customer service.
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
• You’re confident with the use of computer software systems, including Microsoft Office applications.
• You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond.
• You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.