Customer Service Advisor

FMG Repair Services; Scunthorpe; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Birthday day off

Life assurance

Vehicle-leasing

Pension

Save-as-you-earn

Retailer discounts

Health plan

Job summary

FMG Repair Services in Scunthorpe is seeking an experienced Customer Service Advisor to front our Bodyshop reception. You will book customer cars in for repair, prepare job cards, manage paperwork, and provide progress updates while liaising with customers, the Bodyshop and third parties. A full UK manual driving licence is essential.

The role offers a fantastic basic salary plus a wide range of benefits and uncapped bonus schemes, with progression opportunities within FMG RS and the ZIGUP group.

Qualifications

• Experience in customer-facing roles and delivering high service standards.
• Strong administrative and IT skills with attention to detail.
• Able to handle paperwork, invoicing, and JA/CRM records.

Responsibilities

• Greet customers and book vehicles in for repair/attention.
• Prepare job cards and files; manage related paperwork.
• Provide vehicle progress updates and arrange courtesy cars.
• Collect payments and keep records up to date.

Skills

Customer service experience

Administration skills

IT literacy

Full UK driving licence

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Customer Service Advisor

Reference: JUL20267689

Expiry date: 2026-09-17 11:51:00.000

Location: Scunthorpe

Benefits: CSA Criteria

Salary: £27,552.36k pa plus bonus and excellent benefits

Full UK Manual Driving licence essential.

We have an exciting opportunity for an experienced Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Scunthorpe.

As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include: preparing job cards and files, maintaining an efficient and effective system for associated paperwork, providing vehicle progress reports, arranging and allocating courtesy cars, collecting payments.

Our Bodyshop's are fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. The most important part of the Service Advisor's job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. You will have excellent customer facing experience with strong administration and IT skills. You'll also need a full UK Manual driving licence if you're going to be part of the team.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.