Doors engineer, Technical support

Kone México; Nottingham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Company car

Pension scheme

Healthcare plan

Gym membership

Discounts and cashback

Cycle to Work

Job summary

At KONE, located in Nottingham, we seek a Doors Technical Engineer to resolve complex issues on industrial and pedestrian doors. You will support UK Doors engineers remotely and on-site, deliver training, and contribute to safe, compliant maintenance planning across projects.

Join a global team with extensive benefits; travel across the UK is required, and you’ll help drive reliability, safety, and customer satisfaction within our Technical Help Desk.

Qualifications

• Strong technical knowledge of pedestrian and industrial doors, gates and barriers.
• ADS A and DHF qualified CSCS certification.
• Strong customer skills.
• Collaborative team player.
• Excellent problem solving and communication skills.
• Full, clean UK driving licence.
• Willingness to travel across the UK.
• Proficient IT skills.

Responsibilities

• Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions.
• Log cases to the Technical Helpdesk tool and direct to relevant expert when needed.
• Deliver training to Doors engineers during site visits and through scheduled sessions.
• Support in assessing the maintainability of equipment before tendering for maintenance contracts.
• Create and manage knowledge base articles.
• Purpose sales solutions to improve equipment reliability, comfort and safety.
• Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements.
• Ensure compliance with KDB safety standards and customer safety rules, report safety concerns.
• Stop installation or door operations if safety violation or hazards are detected.

Skills

Doors knowledge

H&S knowledge

Customer skills

Team player

Problem solving

Communication

Driving licence

Willing to travel

IT skills

Tools

Technical Helpdesk tool

Job description

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, industrial and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are looking for a Doors Technical Engineer to join our KONE Doors Technical team. In this role, you'll be the go-to expert for resolving complex technical issues on industrial and pedestrian doors, providing support to Doors engineers across the UK, and ensuring compliance with safety and quality standards. This position is based in Nottingham; you will be part of the Global Technical Help Desk team.

What You'll Do

• Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions.
• Log cases to the Technical Helpdesk tool and direct to relevant expert when needed.
• Deliver training to Doors engineers during site visits and through scheduled sessions, support local training centers.
• Support in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract.
• Create and manage knowledge base articles.
• Purpose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety.
• Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements (e.g. training, guidelines, etc.).
• Ensure compliance with KDB safety standards and customer safety rules, report safety concerns.
• Stop installation or door operations if safety violation or hazards are detected.

To qualify for this vacancy we would expect you to have:

• Strong technical knowledge of pedestrian and industrial doors, gates and barriers.
• Excellent health and safety knowledge ADSA and DHF qualified CSCS certification.
• Strong customer skills.
• Collaborative team player.
• Excellent problem solving and communication skills.
• Full, clean UK driving licence.
• Willingness to travel across the UK.
• Proficient IT skills.

We offer a range of fantastic benefits to our employees including:

• Excellent salary depending on experience
• Company car, parking apps to cover business parking costs
• Paid travel and overtime
• 25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day
• Company Pension Scheme
• Employee Assistance Programme
• Prolonged disability insurance (PDI)
• KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy
• KONE dental plan
• Life Assurance
• Gym membership
• KONE Discounts and cashback platform
• Give As You Earn, which allows to make tax-efficient charity donations
• Cycle to Work Scheme

In addition, we offer strong and clear progression programmes with Engineers so that you can reach your full potential.

To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.

This role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.