CSE Solution Engineer - Lift & Escalators

Kone; Warrington; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

8 Bank Holidays

Pension Scheme

Hybrid Working

Private Medical Insurance

Dental Insurance

Kone Discounts

Endless support from leaders

Job summary

The CSE (Customer Solutions Engineer) at KONE provides technical support to the sales team to develop, sell and implement KONE products and service solutions that meet customers' needs. Based in Warrington, you will own the order handling process, define specifications, CAD layouts, and estimate installation times and costs while addressing customer questions.

You will work across Liverpool and Manchester regions, collaborate with Sales and Operations, ensure compliance with codes and safety

Qualifications

• Engineering or technical background with mechanical emphasis.
• Experience or familiarity with elevator/escalator industry is desirable.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide technical support to the Sales team to develop and implement KONE solutions.
• Define specifications, dimensions, CAD layouts and estimate installation and delivery times/costs.
• Coordinate with Sales and Operations to address technical questions.

Skills

AutoCAD

Revit

Navisworks

Communication

Customer focus

IT literacy

MS Office

Driving licence

Engineering background

Education

Diploma/Degree in mechanical engineering

Tools

AutoCAD

Job description

The CSE (Customer Solutions Engineer) provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customers' needs. You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD, and layout drawings and estimation of installation and delivery times and costs, as well as managing any customer's technical questions and supporting the Sales and Operations teams with technical issues. This role covers the Liverpool and Manchester region, with your base located in Warrington.

Main Duties and Responsibilities

Customer relationship Management

Supports the Salesperson by analysing customers' technical needs and develops proposals outlining how KONE's products and services can provide clear solutions to meet these needs.

Customer contact for technical questions

May participate in planning / specification meetings with contractors, architects, and owners. Attend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).

Technical sales support in the Customer Process

Provides technical and costing support for the sales process. Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors. Accountable for solution engineering. Ensures that the proposed solution fulfils the codes, regulations, and safety requirements. To control costs and have a financial understanding of each project worked on. To provide all in-house engineering and technical advice across the product and process range. To carry out traffic analysis as required.

Technical support in the Delivery process

Accountable for solution engineering. Accountable for technical site surveys. Organises the order process and documentation. To create a plan for each project and ensure the project runs to schedule. Manages the drawing and related documents. Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations. Organises the purchasing of the required materials. Site inspections as required. Arranges and completes the project handover process to Operations team. Adherence to company ISO procedures.

Skills and Experience

Engineering / technical background (Diploma/Degree in mechanical engineering preferable) or equivalent lift and/or Escalator engineering experience. Must have excellent communication skills. Must be customer focused with excellent attention to detail. Basic AutoCAD experience. Although training will be made available. Revit & Navisworks experience is desirable. IT literacy. Fluent in Microsoft Office 365. Previous experience of elevator/escalator industry and capability to survey and assess existing equipment is desirable. Driving license. Enthusiastic about engineering and willing to learn.

What KONE can offer

Competitive Salary

• 25 days holiday
• 8 additional Bank Holidays
• 1 Volunteering Day
• Pension Scheme
• Development opportunities
• Development reviews
• Endless support from experienced leaders within the lift & escalators industry
• Bonus
• EV Car
• Dental Insurance
• Private Medical Insurance
• Kone Discounts
• Prolonged Disability Insurance (PDI)
• Long Service Awards
• Hybrid Working
• 24/7 GP Support & Wellbeing Access

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland. #J-18808-Ljbffr