Doors Technical Engineer - Remote Support & UK Travel

Kone México; Nottingham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Company car

Pension scheme

Healthcare plan

Gym membership

Discounts and cashback

Cycle to Work

Job summary

At KONE, located in Nottingham, we seek a Doors Technical Engineer to resolve complex issues on industrial and pedestrian doors. You will support UK Doors engineers remotely and on-site, deliver training, and contribute to safe, compliant maintenance planning across projects.

Join a global team with extensive benefits; travel across the UK is required, and you’ll help drive reliability, safety, and customer satisfaction within our Technical Help Desk.

Qualifications

• Strong technical knowledge of pedestrian and industrial doors, gates and barriers.
• ADS A and DHF qualified CSCS certification.
• Strong customer skills.
• Collaborative team player.
• Excellent problem solving and communication skills.
• Full, clean UK driving licence.
• Willingness to travel across the UK.
• Proficient IT skills.

Responsibilities

• Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions.
• Log cases to the Technical Helpdesk tool and direct to relevant expert when needed.
• Deliver training to Doors engineers during site visits and through scheduled sessions.
• Support in assessing the maintainability of equipment before tendering for maintenance contracts.
• Create and manage knowledge base articles.
• Purpose sales solutions to improve equipment reliability, comfort and safety.
• Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements.
• Ensure compliance with KDB safety standards and customer safety rules, report safety concerns.
• Stop installation or door operations if safety violation or hazards are detected.

Skills

Doors knowledge

H&S knowledge

Customer skills

Team player

Problem solving

Communication

Driving licence

Willing to travel

IT skills

Tools

Technical Helpdesk tool

Job description

At KONE, located in Nottingham, we seek a Doors Technical Engineer to resolve complex issues on industrial and pedestrian doors. You will support UK Doors engineers remotely and on-site, deliver training, and contribute to safe, compliant maintenance planning across projects.

Join a global team with extensive benefits; travel across the UK is required, and you’ll help drive reliability, safety, and customer satisfaction within our Technical Help Desk.