Doorperson

Raffles Hotels & Resorts; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays +

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution 3%

Enhanced sick pay

Enhanced maternity/paternity/adoption

Life Assurance 1x salary

Employee assistance program

Season ticket loans & cycle to work

Discounts up to 30% at Accor/Raffles F

Worldwide development opportunities

Job summary

Raffles London at the OWO is seeking a Doorperson to join the Rooms Department. You will welcome guests, manage arrivals and departures, and support the valet and lobby teams to ensure seamless guest experiences in a luxury, heritage setting.

Reporting to the Head Concierge, you will uphold high service standards, greet guests by name when possible, coordinate luggage, taxis, and transfers, and assist across departments as needed. A warm, professional demeanour is essential.

Qualifications

• Driving licence essential.
• Ability to communicate clearly and efficiently in English.
• Recent experience within 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible.
• Proven track record of surprising and delighting guests to provide exceptional service.
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• Detail-oriented.
• Distinctive, professional and warm personality.

Responsibilities

• Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• Communicate with staff and guests in a friendly and professional manner.
• Assist with managing guest experience throughout the guest journey.
• Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Escorting guests and luggage through the building, answering questions and queries in a confident and honest manner.
• Arranging taxi and pickups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned

Skills

Driving licence

Clear English communication

Teamwork

Multitasking

Calm under pressure

Detail-oriented

Warm personality

Job description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Company Description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO.

Reporting into Head Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

You will also support the Valet team with parking and retrieving cars.

Specifically as the Doorperson:

• You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
• Assist with managing guest experience throughout the guest journey.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships
• Managing time sensitive targets
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Escorting guests and luggage trough the building, answering questions and queries in a confident and honest manor.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned

Qualifications

• Driving licence essential
• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team.
• Ability to multitask and remain calm under pressure.

To be detail-oriented

Distinctive, professional and warm personality

Additional Information

Employee Benefits:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences. We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.