In Room Dining Waiter

Raffles Hotels & Resorts; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

Staff meals on duty

Free dry cleaning for uniform

Pension contribution

Life Assurance 1x salary

Job summary

Raffles London at The OWO is seeking an In Room Dining Waiter to deliver impeccable service to guests in rooms and suites. You will work with the Food & Beverage team to set trays, take orders, and ensure accurate billing while upholding hotel standards.

Responsibilities include maintaining cleanliness, restocking, and coordinating with Kitchen and service staff. Flexibility with shifts and a professional, guest-focused approach are essential.

Qualifications

• Clear and efficient English communication, both written and verbal.
• Recent experience in in-room dining or a similar role.
• Strong knowledge of food & beverage and guest service principles.
• Willingness to work a 24h operation when required.
• Ability to multi-task with attention to detail and professional appearance.

Responsibilities

• Set tables and trays according to orders and service standards.
• Open/close procedures as established for the department.
• Accurately record, pre-check, and pickup all food and beverage orders.
• Check with guests for satisfaction and present accurate checks for payment.
• Maintain knowledge of menu items, prices, recipes, and service styles.

Skills

English proficiency

In Room Dining

F&B knowledge

Guest service

Time management

Teamwork

Pressure handling

Tools

POS system

Order taking systems

Inventory software

Job description

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for an In Room Dining Waiter to join the Food & Beverage Department at Raffles London at the OWO. Reporting into In Room Dining Supervisor, you will be responsible for preparing orders, set trays, and delivering items to guest rooms in an attentive and efficient manner, assist with Mini bar, amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure. Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to proper area. Also serve food courses and beverages to guests. Specifically, as the In Room Dining Waiter your responsibility’s will include:

• Setting tables, trays according to type of food ordered and the hotels service standards.
• Performing opening and closing procedures established for the department.
• Accurately records, pre-checks and picks-up all food and beverage orders
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Present physical and accurate check to guest and complete the payment process.
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes, style of service and other preferences, and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Check with the guest regarding the satisfaction of the meal.
• Completing closing duties, including restocking items.
• Maintaining cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Ensuring communication between Kitchen, Order taker and service team members.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Flexibility with shifts as per business demand
• Be courteous, professional and provide efficient service

Qualifications

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in room dining or a similar role.
• Market knowledge of competitors and event industry trends.
• Strong food and beverage knowledge.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.
• To be detail oriented and to work within a team.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Respect

We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging

We celebrate our differences. We support each other and we always stand together.

Integrity

We build trust through mutual respect and being authentic.

Empowerment

We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence

We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful this time.