Heart Of House Porter

Raffles; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution

Life Assurance 1x salary

Employee assistance program

Cycle to work scheme

Job summary

Raffles London at The OWO on London’s Whitehall invites you to join a luxury hospitality team delivering service excellence in a world-class setting. The role supports back-of-house operations, cleanliness, and safety across F&B storerooms and kitchens.

You will work closely with chefs and front-of-house teams, maintaining high standards, following COSHH and safety procedures, and contributing to our sustainability goals while upholding Raffles’ renowned guest experience.

Qualifications

• Proven ability to deliver high service levels under pressure.
• Excellent written and spoken communication.
• Strong time management and multi-tasking.
• Willingness to participate in a 24-hour operational schedule when required.

Responsibilities

• Maintain back of house F&B areas, storerooms and kitchens to the highest standards.
• Assist with disposal and recycling of waste.
• Clean and maintain kitchen equipment and crockery; use cleaning chemicals safely.
• Organise back of store rooms and record breakages and wastage.
• Coordinate waste disposal and recycling with other departments to meet green standards.
• Assist with deliveries and distribute them appropriately.
• Support other departments or restaurants as needed.

Skills

Track record of high service levels

Communication skills

Time management

Willingness to cover 24h schedule

Job description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Scope Of Position

Reporting into Assistant heart of house manager and supervisors, you will be responsible for maintaining back of house F&B areas, storerooms and kitchens to the highest standards, assisting with the disposal and recycling of waist. Cleaning and maintaining kitchen equipment and crockery. The role will include the use of cleaning chemicals.

Responsibilities

Operation

• Cleaning storage and maintaining of crockery, glassware, cutlery.
• Safely sing cleaning machines, dishwashers and polishers, following safety protocells.
• Providing the appropriate support across all Raffles and Mauro Colagreco areas.
• Organising back of store rooms, recording breakages and wastage.
• Working with all departments to coordinate waste disposal and recycling to Raffles green standards.
• Organising of deliveries and distributing them to the appropriate place.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensuring COSHH standards and procedures are met and maintained whenever handling or using chemicals.
• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values

Respect:
We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences.We support each other andwe always stand together.

Empowerment:
We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.