Door Supervisor Newcastle

GuardPass Limited; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Full time

Job summary

GuardPass Limited in Newcastle upon Tyne is seeking a vigilant Door Supervisor to safeguard staff and clients at our venues.

You will screen visitors, perform ID checks, manage entry and crowd control, and respond calmly to emergencies while delivering excellent customer service.

A valid SIA Door Supervisor licence and reliability are essential; you will work as part of a team to maintain a safe environment.

Qualifications

• SIA Door Supervisor licence is essential.
• Full commitment to venue time requirements.
• Excellent communication and customer service focus.
• Team player with reliability and confidence.
• Ability to handle emergencies calmly.
• Able to remain professional under stress.

Responsibilities

• Stationed at entrance screening visitors for suitability.
• Check age 18+ and screen for dangerous substances or items (drugs/weapons).
• Control entry and exit routes.
• Manage customers to maintain a safe venue.
• Crowd control and supervising arrivals.
• Carry out ID checks.
• Screen and search individuals.

Skills

Communication

Customer service

Teamwork

Reliability

Calm under pressure

Emergency handling

Education

SIA Licence (Door Supervisor)

Job description

Job Purpose

The primary role of a Door Supervisor is to ensure the safety and security of the venue's clients and employees.

Job Overview

As a Door Supervisor, you will ensure the safety of staff and customers, as well as protect assets within the clients' business and provide excellent customer service.

Main Duties and Responsibilities

• You will be stationed at the building's entrance, screening visitors for suitability.
• Ensure the visitor is not under the age of 18 or in possession of any dangerous substances or things, such as drugs or weapons
• Controlling entry and exit route
• Customer management to maintain a safe environment within the venue
• Crowd control
• Supervising customer arrivals
• Carrying out ID checks
• Screening and searching for individuals

Requirements

• A valid SIA licence - Door Supervisor Licence
• Must be able to commit to the venue time requirements
• Have excellent communication skills and be customer service focused
• Be able to work as part of a team
• Be reliable and confident
• Ability to tackle emergencies
• Ability to remain calm and professional in stressful situations