Donor Records Team Lead – Flexible Hours

NHS Blood and Transplant; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

NHS Blood and Transplant in Manchester seeks a Deputy Donor Records Manager to lead a small team responsible for maintaining accurate donor records and ensuring safe, compliant services for donors and patients. You will support the Donor Records Manager, oversee workloads, and drive quality improvements across the department.

You will work closely with clinical, laboratory and operational teams to ensure the safe release of blood products and donor information while handling inquiries with

Qualifications

• Educated to A Level standard or equivalent qualification or experience.
• Experience supervising or coordinating the work of others.
• Ability to prioritise workloads, work independently and support a team to achieve shared objectives.
• Strong attention to detail and the ability to maintain high levels of accuracy when managing complex information.

Responsibilities

• Lead and support a team responsible for maintaining accurate donor records, helping to ensure safe and effective donor and patient services.
• Manage workloads and resources to deliver services within agreed deadlines and service standards.
• Support the Donor Records Manager and deputise when required, providing day-to-day operational leadership.
• Work closely with clinical, laboratory and operational teams to help ensure the safe release of blood products and donor information.
• Respond to donor, public and stakeholder enquiries with professionalism, empathy and a focus on quality service.
• Monitor and promote quality standards, supporting audits and continuous improvement activities across the department.
• Coach, support and develop team members, helping colleagues learn, grow and perform at their best.
• Contribute to recruitment, training and workforce planning to help build a high-performing team.
• Support the development and improvement of systems, processes and ways of working that enhance service quality and efficiency.

Skills

Team leadership

Workload prioritisation

Attention to detail

Communication skills

Education

A Level or equivalent qualification or experience

Job description

NHS Blood and Transplant in Manchester seeks a Deputy Donor Records Manager to lead a small team responsible for maintaining accurate donor records and ensuring safe, compliant services for donors and patients. You will support the Donor Records Manager, oversee workloads, and drive quality improvements across the department.

You will work closely with clinical, laboratory and operational teams to ensure the safe release of blood products and donor information while handling inquiries with