Donor Knowledge Base and Quality Supervisor

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Donor Knowledge Base and Quality Supervisor in Newcastle upon Tyne. The role involves managing the Donor Knowledge Base, ensuring effective communication with stakeholders, and supporting a diverse team. Ideal candidates will have administrative experience and a commitment to professional development. Join us to make a difference in saving lives through donation.

Benefits

Flexible working options

27 days annual leave plus bank holidays

NHS pension scheme

Opportunities for continuous learning

Qualifications

• Experience in a busy administrative environment.
• Commitment to ongoing professional development.

Responsibilities

• Manage and update the Donor Knowledge Base.
• Coordinate updates with stakeholders.
• Support daily operations and training.

Skills

Team Player

Proficient with IT Systems

Education

A Level or equivalent

Tools

Microsoft Office

Job description

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Donor Knowledge Base and Quality Supervisor, Newcastle upon Tyne

Client: NHS Blood and Transplant

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 120349845e45

Job Views: 3

Posted: 15.05.2025

Expiry Date: 29.06.2025

Job Description:

Donor Knowledge Base and Quality Supervisor

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

Job Summary

This role involves managing the Donor Knowledge Base to ensure it provides accurate, up-to-date guidance for the National Call Centre. You will support the department by exercising your initiative and discretion, working independently, and collaborating with internal and external stakeholders across NHS.

You will support a diverse team, develop your skills, and promote an inclusive work environment.

Main duties of the job

• Manage and update the Donor Knowledge Base (DKB) to ensure its effectiveness.
• Coordinate DKB updates with stakeholders.
• Ensure consistency across different versions of the DKB tailored for various audiences.
• Communicate upcoming changes to the DKB to the Contact Centre provider and organize staff training.
• Support the Donor Services Support and Resolutions Team Managers with daily operations, eligibility queries, staff rotas, quality checks, and training.

Travel to NHSBT sites may be required with prior notice.

About You

Experience and Knowledge

• Experience in a busy administrative environment.
• Effective team player.
• Proficient with web-based applications and IT systems.
• Experience with Microsoft Office (Outlook, Word, Excel, Teams, PowerPoint).

Qualifications and Training

• Education to A Level or equivalent.
• Formal IT training evidence.
• Commitment to ongoing professional development.

Refer to the attached recruitment profile for full details on personal attributes required.

About Us

NHS Blood and Transplant is committed to saving and improving lives through donation. We value diversity and aim to create an inclusive workplace. Join us to make a difference.

What we offer:

• Flexible working options.
• Annual leave: 27 days plus bank holidays, increasing with service.
• NHS pension scheme.
• Opportunities for continuous learning and development through our Thrive program.

This vacancy closes at 23:59 on 18 May 2025. Early closing may occur if high application volume is received. Interviews are scheduled for the week commencing 26 May 2025. For inquiries, contact Sarah Rickelton at [emailprotected].