Donor Growth & Retention Specialist (Hybrid)

Helen and Douglas House; Oxford; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

Helen and Douglas House in Oxford is seeking an Acquisition & Retention Executive to grow our Individual Giving & Lottery income. The role focuses on supporter acquisition and donor stewardship across Regular Giving and Lottery, collaborating with external agencies and internal teams to deliver engaging campaigns.

You will help ensure a positive supporter journey, analyse campaign performance, and contribute to budgeting and reporting while complying with GDPR and fundraising regulations.

Qualifications

• Experience coordinating campaigns, projects or supporter journeys.
• Strong relationship-building and external supplier collaboration.
• Ability to analyse data and draw insights from campaign performance.
• Excellent organisational skills and attention to detail.
• Strong communication and stakeholder management skills.
• Experience using databases or CRM systems.
• Proactive, solutions-focused approach and willingness to learn.
• Confident with Microsoft Excel and Office applications.

Responsibilities

• Delivering supporter acquisition campaigns across Regular Giving and Lottery programmes.
• Managing relationships with telemarketing, face-to-face fundraising and digital partners.
• Coordinating campaigns from planning through to delivery and evaluation.
• Developing and implementing supporter stewardship and retention activities.
• Analysing campaign performance, supporter behaviour and attrition trends.
• Using insight and data to improve income generation and ROI.
• Maintaining accurate supporter records and campaign reporting through our CRM system.
• Supporting budgeting, forecasting and performance reporting.
• Ensuring fundraising activity complies with fundraising regulation, GDPR and organisational policies.
• Working collaboratively across fundraising and supporter experience teams to deliver excellent supporter journeys.

Skills

Campaign coordination

Relationship building

Data analysis

Organisation

Stakeholder management

Beacon CRM

Excel

Tools

Beacon CRM

Job description

Helen and Douglas House in Oxford is seeking an Acquisition & Retention Executive to grow our Individual Giving & Lottery income. The role focuses on supporter acquisition and donor stewardship across Regular Giving and Lottery, collaborating with external agencies and internal teams to deliver engaging campaigns.

You will help ensure a positive supporter journey, analyse campaign performance, and contribute to budgeting and reporting while complying with GDPR and fundraising regulations.