Donor Experience & Stewardship Specialist

Helen and Douglas House; Oxford; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Helen and Douglas House is seeking a friendly and organized Supporter Experience Executive in Oxford. Hybrid working with 3 days in the office, permanent contract.

You will be the first point of contact for supporters across fundraising programmes, delivering outstanding care, stewardship and seamless journeys. You'll work with fundraising, marketing and data teams to strengthen loyalty and long-term support, handling enquiries, processing donations and supporting events with attention to detail

Qualifications

• Experience in customer service or supporter care is essential.
• Strong organisation and administrative skills are required.
• Empathy and ability to handle sensitive conversations with care are important.
• Proactive, solutions-focused approach with good IT skills.

Responsibilities

• Be the first point of contact for supporter enquiries via phone, email, and correspondence.
• Manage fundraising inboxes and ensure timely, high-quality responses.
• Deliver personalised thanking and stewardship activities for supporters.
• Support events such as hospice tours, open days and seasonal celebrations.
• Process donations, Gift Aid and supporter administration accurately.

Skills

Customer service

Organisation

Empathy

Communication

Attention to detail

IT skills

Teamwork

Proactive

Tools

Beacon CRM

Job description

Helen and Douglas House is seeking a friendly and organized Supporter Experience Executive in Oxford. Hybrid working with 3 days in the office, permanent contract.

You will be the first point of contact for supporters across fundraising programmes, delivering outstanding care, stewardship and seamless journeys. You'll work with fundraising, marketing and data teams to strengthen loyalty and long-term support, handling enquiries, processing donations and supporting events with attention to detail