Deputy Superstore General Manager

Acorns; Coleshill Heath; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Health cash plan

Gym membership

Bike2Work scheme

Pension provision

Life assurance

Job summary

Acorns Children's Hospice is seeking a Deputy Superstore General Manager to drive sales and lead a large-format charity store in the West Midlands region. You will work with the Superstore Manager to motivate volunteers and ensure an excellent customer experience on the shop floor.

The role requires hands-on leadership, a track record of meeting sales targets and the ability to prioritise in a busy retail environment, with responsibilities including stock, pricing and visual merchandising.

Qualifications

• Experience of meeting sales targets.
• Experience of leading a team.
• Proven problem solver with ability to manage priorities.
• Role involves significant manual handling.

Responsibilities

• Drive the achievement of store sales targets by encouraging donations, purchases and Gift Aid.
• Support the Superstore Manager in creating a vibrant shop-floor experience that reflects our brand values.
• Make informed decisions on stock quality, pricing and visual merchandising to maximise appeal and customer satisfaction.
• Oversee and support efficient processes for collection, delivery, sorting and processing of donated goods.
• Provide inspirational leadership to a diverse team of volunteers and deputy managers.

Skills

Retail experience

Sales targets

Team leadership

Problem solving

Manual handling

Job description

Acorns Children's Hospice 735 subscribers

As Deputy Superstore General Manager, you'll play a key role in driving the performance of one of our large-format retail stores. Working alongside the Superstore Manager, you'll drive sales, deliver against set store targets and make commercial decisions about stock and merchandising. This is a hands‑on leadership role where you'll lead by example on the shop floor, motivate your team and help ensure customers enjoy a great retail experience.

About the Role

Our Superstores offer a fast-paced and varied retail environment, with a wide range of donated stock and new goods. As Deputy Superstore General Manager, you will:

• Drive the achievement of sales targets by proactively encouraging donations, purchases and Gift Aid sign‑ups, using an entrepreneurial and creative approach to income generation
• Support the Superstore Manager in creating a vibrant, engaging shop‑floor experience that differentiates Acorns from competitors and reflects our brand values
• Make informed decisions on stock quality, pricing, and visual merchandising to maximise appeal, sales, and customer satisfaction
• Oversee and support efficient processes for the collection, delivery, sorting, and processing of donated goods to ensure smooth superstore operations.
• Provide inspirational leadership to a diverse team of volunteers and deputy managers, motivating and supporting them by recognising their skills, experience and potential

About You

• Retail experience and experience of meeting sales targets
• Experience of leading a team
• Proven problem solver who can manage conflicting priorities and achieves positive outcomes.
• Enjoy a role that involves significant levels of manual handling

About Acorns

Acorns Children's Hospice are a children's charity, offering specialist palliative nursing care and support for local children and families. Every year, we support over 750 children and nearly 1,000 families, including those who are bereaved. We have a network of charity shops across the West Midlands and Gloucestershire, which help to provide the funding that we need to provide this care.

What We Offer

• £30,030 per annum
• 37.5 hours per week
• Based in Chelmsley Wood Superstore, B37 5TP
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Time off to volunteer
• Bike2Work scheme - save up to 42% on bikes and equipment
• Wellbeing, legal and financial support
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF GoldRights Respecting organisation we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.