Donor Engagement and Retention Manager

Muslim Hands; Nottingham; Sur place; GBP 45 000 - 55 000; Plein temps

Résumé du poste

Muslim Hands is seeking a Donor Engagement and Retention Manager in the UK to shape and own the donor retention strategy from scratch. You will create multi-channel journeys to onboard and nurture donors, and drive a re-engagement plan for lapsed donors, working with cross-functional teams to prioritise donor needs.

The role requires a minimum of five years in fundraising with UK regulatory knowledge, strong analytics, and a proactive, clear communicator.

Qualifications

• Minimum 5 years+ experience in a fundraising team with knowledge of UK fundraising regulations.
• Strong analytical skills and understanding of retention metrics.
• Strategic thinking skills.
• Clear and confident communicator.
• Right to work in the UK; DBS check may be required.

Responsabilités

• Develop a retention strategy for donor base including onboarding, retention and re-engagement.
• Lead on multi-channel donor journeys (email, SMS, WhatsApp, apps, web, social).
• Collaborate with back-office to set up journeys and monitor performance.
• Monitor retention metrics and provide monthly reports to leadership.
• Oversee donor care function and respond to queries from fundraising bodies.
• Champion donor-first communications across the organisation.

Connaissances

Analytical skills

Retention metrics

Strategic thinking

Clear communication

Self-starter

Formation

Relevant qualification or equivalent professional experience

Description du poste

Donor Engagement and Retention Manager, The Donor Engagement and Retention Manager is a new role at Muslim Hands - with the right candidate able to shape and make this role their own. You will lead on developing the donor retention strategy from scratch - creating multi-channel journeys to onboard new donors and nurture existing. You will also lead on a re-engagement strategy for donor's who have not donated to Muslim Hands in over a year. You will be able to interpret audience insights and design journeys to meet each segment's needs. You will work collaboratively with the wider team and cross-departmental to deliver your strategy with the donor's needs first.

• Develop a retention strategy for our donor base including one off donors, regular givers, major donors and lapsed donors. Work collaboratively with wider teams to execute this strategy.
• Responsible for retention budget.
• Develop multi-channel supporter journeys including onboarding, feedback, re-engagement etc. in order to retain donors - this could include the following channel mix as well as others: email, SMS, WhatsApp, App, Web pages, social media, telemarketing.
• Work collaboratively with back-office teams to set up these journeys then continuously monitor and optimise.
• Monitor retention metrics in line with KPIs and provide monthly reports to seniors and the wider organisation.
• Develop and execute feedback strategy with field offices.
• Oversee donor care function with support of donor care manager - be clear on inbound metrics and performance.
• Donor first approach to all communications - champion this across the team and organisation. Responsible for handing any queries from official fundraising bodies such as the Fundraising Regulator in partnership with governance and programmes teams. Passion for helping vulnerable people across the globe living in poverty or emergency zones.
• Minimum 5 years+ experience in a fundraising team with knowledge of UK fundraising regulations.
• Strong analytical skills and understanding of retention metrics.
• Strategic thinking skills.
• Clear and confident communicator.
• Self-starter - this is a new role to build and shape into your own. Candidates must have the right to work in the UK. The successful applicant will be required to undergo a DBS check, where applicable, in accordance with the requirements of the role. Candidates should have a relevant qualification or equivalent professional experience demonstrating the skills and expertise required for this position. (Up to) £50,000.00 per annum (commensurate with experience)