Donor Care Specialist - Flexible Hours & Growth

NHS Blood and Transplant; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

6-week training

Rotas 6 weeks ahead

No night shifts

Unsociable hours pay

Flexible working

Generous leave

NHS Pension

Learning culture

Wellbeing support

Job summary

NHS Blood and Transplant is seeking a Donor Carer to deliver compassionate donor care and help maintain a safe, reliable blood supply across the UK. You will join a supportive team and receive comprehensive training to build confidence in all donor interactions.

The role offers a variety of shifts (no nights) and 9-day fortnight patterns, with early and late slots. Focus on caring, learning, and helping donors have positive experiences.

Qualifications

• Experience dealing with the public and delivering quality customer service.
• Willingness to learn new technology and undertake digital training.
• Commitment to completing the Skills for Healthcare Certificate.

Responsibilities

• Provide a caring and professional experience to donors throughout their donation journey.
• Learn clinical skills including donor screening, haemoglobin testing and blood collection with training.
• Monitor donor wellbeing and provide care before, during and after donation.
• Record donor and donation information accurately in systems.
• Encourage donors to return and donate again in the future.
• Work with colleagues in a multidisciplinary team to deliver high-quality donor care.
• Engage in continuous improvement and support colleagues' development.

Skills

Public interaction

Customer service

Willing to learn digital skills

Education

Skills for Healthcare Certificate

Job description

NHS Blood and Transplant is seeking a Donor Carer to deliver compassionate donor care and help maintain a safe, reliable blood supply across the UK. You will join a supportive team and receive comprehensive training to build confidence in all donor interactions.

The role offers a variety of shifts (no nights) and 9-day fortnight patterns, with early and late slots. Focus on caring, learning, and helping donors have positive experiences.