Doncaster: Client Relations & Success Manager

ITSS Recruitment; Doncaster; On-site; GBP 29,000 - 35,000; Full time

Job summary

ITSS Recruitment is recruiting an Account Manager for a Doncaster-based client focused on relationship management and customer success. You will manage a portfolio of client accounts, ensuring satisfaction and retention, while coordinating with supply chain and operations to ensure smooth service delivery.

This role does not involve selling to new prospects; instead you will support growth within existing accounts and help enhance the customer journey through accurate records and proactive

Qualifications

• Build rapport within designated client portfolio.
• Manage and nurture a portfolio of client accounts with high satisfaction/retention.
• Be first point of contact for customer queries and resolve issues promptly.
• Liaise daily with supply chain and operations for seamless order processing.
• Support BDM with insights, reports, and client growth strategies.

Responsibilities

• Maintain accurate records of client communications, pricing and service issues.
• Identify opportunities for up-selling or cross-selling within existing accounts.
• Handle high volume of administrative and system-based tasks with attention to detail.
• Continuously look for ways to improve internal processes and the customer journey.

Skills

Build rapport

Client portfolio management

Customer_queries handling

Cross-functional liaison

Account insights reporting

Process improvement

Upselling within existing accounts

Documentation accuracy

Attention to detail

Job description

ITSS Recruitment is recruiting an Account Manager for a Doncaster-based client focused on relationship management and customer success. You will manage a portfolio of client accounts, ensuring satisfaction and retention, while coordinating with supply chain and operations to ensure smooth service delivery.

This role does not involve selling to new prospects; instead you will support growth within existing accounts and help enhance the customer journey through accurate records and proactive