Donated Goods Retail Store Leader — Ops & Team Growth

Goodwill Industries of the Redwood Empire; Windsor; On-site; GBP 35,000 - 38,000; Full time

Job summary

Goodwill Industries of the Redwood Empire is seeking a Retail Assistant Manager to oversee daily store operations alongside the Store Manager. The role includes staff and volunteer supervision, training, and ensuring high standards in inventory, safety, and customer service.

You will act as Manager on duty in the Store Manager's absence, with responsibilities that span payroll, performance feedback, and process optimization.

Qualifications

• Minimum of two years’ experience in an increasingly responsible supervisory/management position.
• High School diploma, or equivalent.
• Good math skills.
• Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Able to positively influence and motivate assigned staff through clear communication and management.
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Good communication skills, both in writing, and orally.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Must have access to a phone to receive emergency and coverage calls.
• Bilingual, English and Spanish preferred.

Responsibilities

• Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
• Maintain inventory quality standards; set standards for each department.
• Support the store budget and financial objectives under the direction of the Store Manager.
• Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
• Complete and submit accurate and timely employee and client payroll records.
• Effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
• Identify and communicate recommendations to Store Manager opportunities to improve store operations, performance, and outcomes.
• Manage the store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
• Perform frequent bank deposits and change runs in support of business needs, as assigned.
• Ensure the condition of facility and grounds are neat, clean, and safe.
• Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
• Follow and enforce safety procedures at all times to provide a safe work environment.

Skills

Supervisory experience

Customer service

Communication skills

Computer skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Goodwill Industries of the Redwood Empire is seeking a Retail Assistant Manager to oversee daily store operations alongside the Store Manager. The role includes staff and volunteer supervision, training, and ensuring high standards in inventory, safety, and customer service.

You will act as Manager on duty in the Store Manager's absence, with responsibilities that span payroll, performance feedback, and process optimization.