Retail Assistant Manager (Full-Time) (Windsor RTC)

Goodwill Industries of the Redwood Empire; Windsor; On-site; GBP 35,000 - 38,000; Full time

Job summary

Goodwill Industries of the Redwood Empire is seeking a Retail Assistant Manager to oversee daily store operations alongside the Store Manager. The role includes staff and volunteer supervision, training, and ensuring high standards in inventory, safety, and customer service.

You will act as Manager on duty in the Store Manager's absence, with responsibilities that span payroll, performance feedback, and process optimization.

Qualifications

• Minimum of two years’ experience in an increasingly responsible supervisory/management position.
• High School diploma, or equivalent.
• Good math skills.
• Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Able to positively influence and motivate assigned staff through clear communication and management.
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Good communication skills, both in writing, and orally.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Must have access to a phone to receive emergency and coverage calls.
• Bilingual, English and Spanish preferred.

Responsibilities

• Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
• Maintain inventory quality standards; set standards for each department.
• Support the store budget and financial objectives under the direction of the Store Manager.
• Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
• Complete and submit accurate and timely employee and client payroll records.
• Effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
• Identify and communicate recommendations to Store Manager opportunities to improve store operations, performance, and outcomes.
• Manage the store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
• Perform frequent bank deposits and change runs in support of business needs, as assigned.
• Ensure the condition of facility and grounds are neat, clean, and safe.
• Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
• Follow and enforce safety procedures at all times to provide a safe work environment.

Skills

Supervisory experience

Customer service

Communication skills

Computer skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

POSITION TITLE: Retail Assistant Manager

STATUS: Non-Exempt

DEPARTMENT: Donated Goods Retail (DGR)

REPORTS TO: Retail Store Manager

SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening

This is a full-time 40 hours per week position and is eligible for company benefits, including medical, dental, vision, and paid time off.

Location - 6450 Hembree Lane, Windsor, CA 95492.

The starting wage for this position is $23.00 per hour.

CHARACTERISTICS OF THE JOB

The Assistant Store Manager (ASM) will play a key role by significantly contributing to the leadership and operational success of the store. In coordination with the Store Manager, the Assistant Store Manager will help oversee all daily operations, drive performance goals, and support training and supervision of staff and volunteers while creating a positive image of GIRE in the community. The ASM serves as the Manager on duty in the absence of the Store Manager. The specific distribution of time and priorities may vary based on store location.

PROVIDES SUPERVISION TO

The Assistant Store Manager provides direct supervision of Store Leads, Retail Associates, clients, and volunteers assigned to the location, in alignment with GIRE management principles.

ESSENTIAL FUNCTIONS

• Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
• Maintain inventory quality standards; set standards for each department.
• Support the store budget and financial objectives under the direction of the Store Manager.
• Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
• Complete and submit accurate and timely employee and client payroll records.
• Effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
• Identify and communicate recommendations to Store Manager opportunities to improve store operations, performance, and outcomes.
• Manage the store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
• Perform frequent bank deposits and change runs in support of business needs, as assigned.
• Ensure the condition of facility and grounds are neat, clean, and safe.
• Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
• Follow and enforce safety procedures at all times to provide a safe work environment.

ANCILLARY FUNCTIONS

• Back up any position in the store as needed to accomplish goals.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.).
• Provide support and management to other GIRE Retail Store locations, as assigned.
• Attend management meetings, as assigned.
• Perform other job-related duties as assigned by Management.

QUALIFICATIONS

• Minimum of two years’ experience in an increasingly responsible supervisory/management position.
• High School diploma, or equivalent.
• Good math skills.
• Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Able to positively influence and motivate assigned staff through clear communication and management.
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Good communication skills, both in writing, and orally.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Must have access to a phone to receive emergency and coverage calls.

DESIRED TRAITS AND COMPETENCIES

• Respect of others.
• Ability to perform effectively and cooperatively as part of a team.
• Excellent interpersonal skills and the ability to interact effectively with adiverse population.
• Excellent attention to detail.
• Prior experience in a donated goods environment.
• Bilingual, English and Spanish preferred.

WORK ENVIRONMENT

Exposure to constant low-level noise. Temperate climate with both indoor and outdoor exposures. Varies walking surfaces - to include tile, carpet, linoleum, concrete, or asphalt. Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate levels of dust.

PHYSICAL REQUIREMENTS

Continuous bending, stooping, stretching, walking with mobility throughout the store. Continuous simple grasping. Frequent to continuous fine finger movement to operate cash register and computer. Ability to lift up to 50 pounds. Continuous speech and visual skills required. Occasional vehicle travel.

PROMOTIONAL & DEVELOPMENTAL OPPORTUNITIES

Position may be promotable to Store Manager with demonstrated mastery of skills, relevant trainings including supervision, administrative tasks, and understanding business needs, goals, and objectives. All promotions are based on business needs.