Domestic Violence Triage Worker

Morgan Hunt UK Ltd; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Morgan Hunt UK Ltd is seeking a Triage Worker for a specialist LGBT+ support service in Central London with hybrid working. This is a 3-month temporary contract starting ASAP and requires experience in triage, IDVA work, advocacy or frontline support.

You will respond to enquiries, conduct triage, provide trauma-informed support, make referrals and signpost, manage safeguarding and records, and collaborate with external agencies to ensure survivors access timely help.

Qualifications

• Experience in triage, IDVA work, advocacy or frontline support.
• Experience supporting survivors of domestic abuse, violence or trauma.
• Understanding safeguarding principles and risk assessment.
• Excellent communication and active listening skills.
• Ability to work sensitively with diverse backgrounds.
• Confident making referrals and signposting to appropriate services.
• Able to manage a busy workload and maintain accurate records.
• Trauma-informed approach and professional boundaries.

Responsibilities

• Respond to enquiries via telephone, email, text and other channels.
• Conduct initial triage assessments to understand clients' circumstances, risks and needs.
• Provide trauma-informed support to survivors of domestic abuse, sexual violence, hate crime and other abuse.
• Make appropriate referrals and signpost to relevant services.
• Identify safeguarding concerns and act in line with policies and procedures.
• Maintain accurate client records and complete assessment documentation.
• Liaise with external agencies to support effective referrals.
• Work with colleagues to ensure timely support for individuals.

Skills

Triage

IDVA work

Advocacy

Frontline support

Safeguarding

Risk assessment

Communication

Active listening

Diversity awareness

Signposting

Job description

IMPORTANT: This is a by-and-for LGBT+ service. Applicants MUST be part of the LGBT+ community.

Location: Central London / Hybrid Working

Contract: 3-month temporary contract

Start Date: ASAP

About the Role

We are recruiting for a Triage Worker to join a specialist support service working with LGBT+ individuals who have experienced domestic abuse, sexual violence, hate crime and other forms of abuse.

This is an excellent opportunity for someone with experience in IDVA work, triage, advocacy or frontline support who is passionate about helping survivors access the right support.

You will act as an initial point of contact for individuals seeking support, assessing their needs and ensuring they are directed to the most appropriate internal or external services.

Key Responsibilities

Respond to enquiries via telephone, email, text and other communication channels.

Conduct initial triage assessments to understand clients' circumstances, risks and support needs.

Provide trauma-informed support to survivors of domestic abuse, sexual violence, hate crime and other forms of abuse.

Make appropriate referrals and signpost individuals to relevant services.

Identify safeguarding concerns and escape these in line with policies and procedures.

Maintain accurate client records and complete assessment documentation.

Liaise with external agencies and professionals to support effective referrals.

Work collaboratively with colleagues to ensure individuals receive appropriate and timely support.

About You

We are looking for someone who:

Has experience in triage, IDVA work, advocacy or frontline support services.

Has experience supporting survivors of domestic abuse, violence or trauma.

Understands safeguarding principles and risk assessment.

Has excellent communication and active listening skills.

Can work sensitively with individuals from diverse backgrounds.

Is confident making referrals and signposting clients to appropriate services.

Can manage a busy workload and maintain accurate records.

Has a trauma-informed approach and understands the importance of professional boundaries.

Has an understanding of the issues affecting LGBT+ individuals, particularly in relation to domestic abuse, hate crime and sexual violence.

Experience working with LGBT+ communities and an understanding of the impact of discrimination are particularly important for this specialist service.

Working Arrangements

Location: Central London

Working pattern: Hybrid

Contract: 3 months, temporary

Start: ASAP

If you have experience in IDVA, triage, advocacy or specialist domestic abuse support and are available for an immediate start, we would love to hear from you.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.