Domestic Violence Triage Worker

Morgan Hunt; Greater London; Hybrid; GBP 21,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Morgan Hunt is seeking a Triage Worker for a specialist LGBT+ support service in Central London. Hybrid working arrangements with a 3-month temporary contract starting ASAP.

You will assess needs, provide trauma-informed support, and direct individuals to appropriate internal or external services. The role emphasizes safeguarding, risk assessment, and strong communication to help survivors access the right support and referrals.

Qualifications

• Experience in triage, IDVA work, advocacy or frontline support.
• Experience supporting survivors of domestic abuse, violence or trauma.
• Understanding safeguarding principles and risk assessment.
• Excellent communication and active listening skills.
• Ability to work sensitively with diverse backgrounds.
• Confident making referrals and signposting to services.
• Ability to manage a busy workload and maintain records.
• Trauma-informed approach and professional boundaries.
• Understanding LGBT+ issues, especially relating to abuse and hate crime.

Responsibilities

• Respond to enquiries via telephone, email, text and other channels.
• Conduct initial triage assessments of clients' circumstances and risks.
• Provide trauma-informed support to survivors of abuse and violence.
• Make referrals and signpost to relevant services.
• Identify safeguarding concerns and escalate per policy.
• Maintain accurate client records and assessments.
• Liaise with external agencies to support referrals.
• Collaborate with colleagues to ensure timely support.

Skills

Triage experience

IDVA experience

Advocacy & frontline support

Domestic abuse survivor support

Safeguarding & risk assessment

Excellent communication

Active listening

Diversity-sensitive approach

Referrals & signposting

Workload & records management

Trauma-informed approach

LGBT+ issues awareness

Job description

Triage Worker - LGBT+ Support Services

IMPORTANT: This is a by-and-for LGBT+ service. Applicants MUST be part of the LGBT+ community.

Location: Central London / Hybrid Working
Contract: 3-month temporary contract
Start Date: ASAP

About the Role

We are recruiting for a Triage Worker to join a specialist support service working with LGBT+ individuals who have experienced domestic abuse, sexual violence, hate crime and other forms of abuse.

This is an excellent opportunity for someone with experience in IDVA work, triage, advocacy or frontline support who is passionate about helping survivors access the right support.

You will act as an initial point of contact for individuals seeking support, assessing their needs and ensuring they are directed to the most appropriate internal or external services.

Key Responsibilities

• Respond to enquiries via telephone, email, text and other communication channels.

• Conduct initial triage assessments to understand clients' circumstances, risks and support needs.

• Provide trauma-informed support to survivors of domestic abuse, sexual violence, hate crime and other forms of abuse.

• Make appropriate referrals and signpost individuals to relevant services.

• Identify safeguarding concerns and elevate these in line with policies and procedures.

• Maintain accurate client records and complete assessment documentation.

• Liaise with external agencies and professionals to support effective referrals.

• Work collaboratively with colleagues to ensure individuals receive appropriate and timely support.

About You

We are looking for someone who:

• Has experience in triage, IDVA work, advocacy or frontline support services.

• Has experience supporting survivors of domestic abuse, violence or trauma.

• Understands safeguarding principles and risk assessment.

• Has excellent communication and active listening skills.

• Can work sensitively with individuals from diverse backgrounds.

• Is confident making referrals and signposting clients to appropriate services.

• Can manage a busy workload and maintain accurate records.

• Has a trauma-informed approach and understands the importance of professional boundaries.

• Has an understanding of the issues affecting LGBT+ individuals, particularly in relation to domestic abuse, hate crime and sexual violence.

Experience working with LGBT+ communities and an understanding of the impact of discrimination are particularly important for this specialist service.

Working Arrangements

• Location: Central London

• Working pattern: Hybrid

• Contract: 3 months, temporary

• Start: ASAP

If you have experience in IDVA, triage, advocacy or specialist domestic abuse support and are available for an immediate start, we would love to hear from you.