Domestic Supervisor

Northumbria Healthcare Nhs Foundation Trust; Newcastle upon Tyne; On-site; GBP 22,000 - 29,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking a Domestic Services Supervisor to oversee cleaning staff across wards and departments. You will provide guidance, ensure hygienic, safe environments, and support continuous service improvements while maintaining rigorous quality and safety standards.

The role includes staff rostering, training, on-the-job coaching, and procedure documentation to support patient safety and comfort.

Qualifications

• Basic Food Hygiene Certificate or equivalent Level 1 Food Hygiene Certificate.
• Customer Service Training
• Literate and numerate

Responsibilities

• Manage domestic staff to ensure safe, hygienic, tidy and clean areas in clinical and non-clinical spaces.
• Administer Staff Rostering system and monitor staff attendance.
• Undertake Return to Work meetings after sickness absence and manage staff development.
• Train staff on correct methods and working practices; supervise new staff until standards are met.
• Check and maintain cleaning equipment, supplies, and schedules; report maintenance needs.
• Carry out supervisory inspections to ensure work completed to required standards.
• Record incidents via Datix and maintain staff registers and records.
• Assist with scheduling, budgeting, and resource planning for new buildings or departments.

Skills

Literate

Numerate

Customer Service

Education

Basic Food Hygiene Certificate (Level 1)

Level 2 NVQ Cleaning & Support Services

Job description

To provide efficient and effective organisation, supervision and management of domestic staff involved in cleaning duties working within the central pool, on wards and on departments, providing training and technical support. To act as a role model to members of the Domestic Services department, offering support and guidance to other staff within the department, following the principles of compassionate and collective leadership.,

• Fully effective and efficient deployment of staff with the key outcome of the maintenance of safe, hygienic, tidy and clean, clinical and non-clinical areas.
• Administration of Staff Rostering system.
• Undertake Return to Work meetings with staff following sickness absence.
• Successful and effective programme of duties associated with staff management such as administration, training and development, appraisal, counselling.
• The checking and upkeep of all cleaning equipment and the maintenance of service/report schedules.
• Ensuring specified work is completed to a satisfactory standard by checking frequently the work in his/her area and completing Supervisor Cleaning Inspection sheets.
• To order, receive and issue stores and protective clothing to staff.
• Check correct use of all materials and equipment. Check that all equipment is in good working order and kept in a clean condition.
• To carry out on the job training to staff to ensure correct methods and working practices. To give sufficient close supervision and training to new staff until the required standard of work is achieve.
• To respond to low level complaints in an effective and professional manner to a successful resolution.
• To ensure that appraisals and statutory and mandatory training are complete in their designated staff group.
• To regularly complete quality control sheets in accordance with quality control procedures.
• Reporting the need for structural and fabric repairs.
• To ensure that periodic cleaning is carried out according to the programme and recorded.
• To maintain the daily staff register and any other record required by the Domestic Superintendent/ Higher Level Domestic Supervisor.
• To assist staff in recording incidents via the Datix system.
• Responsible for issuing keys and key fobs as appropriate.
• Assessment of new buildings and departments for the setting up of work schedules, costs, time and equipment required.
• To observe the confidentiality of information acquired in the course of work.
• This job description is not exhaustive but gives a broad indication of the main duties. It may be revised in the light of experience and changing circumstances in consultation with the post holder. Basic Food Hygiene Certificate or equivalent Level 1 Food Hygiene Certificate
• Customer Service Training
• General Education
• Literate and numerate

Desirable

• Level 2 National Vocational Qualification in Cleaning and Support Services or equivalent level of acquired knowledge/experience in a similar role

Experience and knowledge Essential

• Experience working in a Cleaning/ Domestic role

Desirable

• Experience in Training Staff Supervisory Experience NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country. Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.