Domestic Major Loss Adjuster

Aviva plc; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Domestic Major Loss Adjuster to join their dynamic team. This home-based role involves visiting customers in the London area, managing high-value domestic claims with a focus on customer satisfaction. As part of a market-leading claims service, you'll leverage your expertise in insurance principles and claims management to deliver exceptional service. With a supportive environment that values flexibility and inclusivity, this position offers a chance to make a significant impact while enjoying a comprehensive benefits package. If you're ready to take your career to the next level, this opportunity is for you.

Benefits

Generous Pension Scheme

29 Days Holiday

Up to 40% Discount on Products

Free Aviva Shares

Paid Volunteering Days

Flexible Working Options

Supportive Wellbeing Policies

Qualifications

• Experience in managing complex home claims exceeding £100,000.
• Qualified with Cert CII and aiming for Dip CII.

Responsibilities

• Handle household claims from instruction to completion.
• Provide customer-focused service with reasonable travel across the UK.

Skills

Complex Home Claims Management

Technical Insurance Principles

Subrogation Experience

Underwriting Practices

ABI Report Writing

Building Practices Knowledge

Education

Cert CII

Dip CII (aspirational)

CILA Qualifications

Job description

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Here at Aviva, we are currently in the market for a Domestic Major Loss Adjuster – a home based position, visiting our customers in the London area. Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will be an integral part of your role!

You will be responsible for providing a customer focused and cost-effective service by handling household claims from instruction to completion, within agreed financial authority limits. Your role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends.

A bit about the job:

As part of Aviva’s Technical Claims function, we’re looking for an experienced insurance professional, with a proven track record of handling high value and complex domestic claims. We’re an in-house claims function for a market leading field claims service, delivering a hands-on bespoke service, managing all facets of a claim on a cradle to grave basis.

Skills and experience we’re looking for:

• You will ideally have experience in dealing with complex home claims, with exposure to losses in excess of £100,000.
• Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, with comparative CILA qualifications accepted.
• Possess a deep knowledge of technical insurance principles, along with some experience of subrogation, underwriting practices and full ABI report writing.
• An understanding of building practices and regulations in relation to property reinstatements and tendering processes.
• Proven track record of managing claims cradle to grave with an intense focus on customer satisfaction and service.

What you’ll get for this role:

• Salary based on experience plus excellent benefits package.
• Bonus opportunity dependent on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].