Senior Loss Adjuster – Major & Complex Loss

i4 Jobs; London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global claims management organization seeks a Senior Loss Adjuster for Major & Complex Loss claims. This role involves managing significant claims with a focus on delivering high-quality services. The successful candidate will have strong industry experience, excellent negotiation skills, and a passion for exceeding client expectations.

Benefits

26 days holiday

Birthday day off

Company pension

Exam support and career progression

Employee assistance programme

Qualifications

• Experience in senior adjusting roles and handling complex claims.
• Extensive knowledge of FSA procedures and TCF initiatives.
• Full UK driving licence and willingness to travel.

Responsibilities

• Manage an active caseload of commercial claims over £100k.
• Collaborate with various teams and third parties on claims.
• Deliver professional service and maintain client relationships.

Skills

Attention to detail

Negotiation

Leadership

Proficiency in MS Office

Education

ACILA or similar qualification

Job description

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Client:

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Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

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Job Reference:

b5429da7877d

Job Views:

92

Posted:

24.06.2025

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Job Description:

Description

Job Type: Full Time, Permanent

Location: Home Based – with regular regional travel, London

Working Hours: Mon – Fri

Salary: £Highly Competitive DOE

• Highly competitive salary
• 26 days holiday
• Additional day off for your Birthday
• Company pension
• Exam support and career progression
• Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world. Providing industry-leading services spanning across loss adjusting, surveying, subsidence, environmental, cyber risk, legal and more.

The Role – Senior Loss Adjuster – Major & Complex Loss:

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

What You Will Be Doing – Senior Loss Adjuster – Major & Complex Loss:

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters.

The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working.

Ideally a recognised name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage

Due to the nature of our work, this role is subject to a satisfactory DBS check

Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion.So, what are you waiting for? Apply today, we’re looking forward to your application.