Domestic Major Loss Adjuster

Aviva plc; Leeds; Remote; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Domestic Major Loss Adjuster to join their Technical Claims team. This home-based role involves managing high-value domestic claims, ensuring customer satisfaction while traveling across Leeds and the M62 corridor. You'll be part of a supportive environment that values flexibility and inclusivity, allowing you to thrive in your career while making a difference in the lives of customers. With competitive benefits, including a generous pension scheme and opportunities for professional growth, this position is perfect for those eager to excel in the insurance sector.

Benefits

Competitive salary

Bonus opportunity (8%)

Generous pension scheme

29 days holidays plus bank holidays

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience with high value domestic claims over £100,000.
• Qualified in insurance principles with aspirations for further qualifications.

Responsibilities

• Manage high value domestic claims from instruction to completion.
• Provide customer-focused service with reasonable travel across the UK.

Skills

Complex home claims handling

Technical insurance principles

Subrogation experience

Building practices knowledge

Customer satisfaction focus

Education

Cert CII

Dip CII (aspirational)

CILA qualifications (comparative)

Job description

Join to apply for the Domestic Major Loss Adjuster role at Aviva

We have a fantastic opportunity for a permanent Domestic Major Loss Adjuster which is a home-based position, visiting our customers across Leeds, Yorkshire and M62 corridor, but available to travel throughout.

Are you someone who is passionate about high value domestic home claims? Do you love working on the field? If so, then we'd love to hear from you!

A bit about the job:

As part of Aviva’s Technical Claims function, we’re looking for an experienced insurance professional, with a proven track record of handling high value and complex domestic claims.

You will be responsible for providing a customer focused and cost-effective service by handling both household and residential commercial claims from instruction to completion, within agreed financial authority limits. Your role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends.

Skills and experience we’re looking for:

• Experience in dealing with complex home claims, with exposure to losses in excess of £100,000.
• Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, with comparative CILA qualifications accepted.
• Possess a deep knowledge of technical insurance principles, along with some experience of subrogation, underwriting practices and full ABI report writing.
• An understanding of building practices and regulations in relation to property reinstatements and tendering processes.
• Proven track record of managing claims cradle to grave with an intense focus on customer satisfaction and service.

What you’ll get for this role:

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other
• Industries
• Insurance