Domestic Abuse Service Manager

Women's Aid Leicestershire Limited; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Women's Aid Leicestershire Limited in Leicester is seeking a Senior Domestic Abuse Service Manager to lead delivery, development and quality assurance of services for adults and children affected by domestic abuse across the region.

You will oversee safe accommodation, community and outreach provision, line-manage staff and supervise safeguarding and risk assessments while ensuring contract compliance and continuous improvement through data and reporting.

Qualifications

• Experience of managing and delivering supported accommodation services across refuge/outreach.
• Experience of line management, supervision, appraisal and performance management.
• Strong knowledge of domestic abuse, safeguarding, risk assessment and trauma-informed practice.
• Experience of multi-agency safeguarding processes, ideally including MARAC.
• Experience with contract and funder compliance, data collection and reporting.
• Ability to build and maintain partnerships with statutory and voluntary organisations.

Responsibilities

• Lead operational delivery, development and quality assurance of domestic abuse services across Leicester, Leicestershire and Rutland.
• Oversee safe accommodation, community and outreach services for adults and children affected by domestic abuse.
• Manage staff, workers and volunteers, supervise caseloads and safeguarding.
• Develop partnerships with statutory and voluntary agencies and lead training.

Skills

Domestic abuse expertise

People management

Safeguarding

Data reporting

Partnerships

Training delivery

Budget management

Multi-agency work

Equality & inclusion

Tools

Case management systems

Job description

Company Description

Women’s Aid Leicestershire Limited is a specialist service provider supporting people affected by domestic abuse and sexual violence at every stage of their recovery, while also working to prevent future harm. Founded in 1974 with the first refuge in Leicester, the organization has a long history of offering safe accommodation, practical help, and emotional support to survivors. Over the years, it has expanded services to meet the needs of all victims, including children and families, across the local community. Women’s Aid Leicestershire Limited remains committed to empowering survivors, challenging abuse, and improving safety and wellbeing. The organization’s work is as vital today as when it first began, making it a key part of the local support network.

Role Description

The Domestic Abuse Service Manager will lead the operational delivery, development and quality assurance of domestic abuse services across Leicester, Leicestershire and Rutland. The role will oversee safe accommodation, community and outreach services supporting adults and children affected by domestic abuse.

Key responsibilities include managing and supporting employees, workers and volunteers, overseeing caseloads, risk assessments and safeguarding, ensuring high-quality and trauma-informed service delivery, and maintaining compliance with contractual, safeguarding and quality standards.

The postholder will act as the Designated Safeguarding Lead, lead on safeguarding and health and safety, and represent the service at multi-agency forums including MARAC and safeguarding meetings. They will also develop partnerships with statutory and voluntary agencies, lead training and awareness activity, and contribute to service development and organisational learning.

The role will have responsibility for monitoring, evaluation, data analysis and reporting, including preparing reports for commissioners and funders and using service data and feedback to drive continuous improvement. The postholder will also support budget management, funding applications and tender submissions.

• Experience of managing and delivering supported accommodation services, ideally including refuge/safe accommodation, outreach and community-based provision.
• Experience of line management, including supervision, appraisal, staff development, performance management and managing absence.
• Strong knowledge of domestic abuse, safeguarding, risk assessment, safety planning and trauma-informed practice, including working with both adults and children.
• Experience of managing complex cases and contributing to multi-agency safeguarding processes, ideally including MARAC.
• Experience of quality assurance, case auditing, monitoring outcomes and implementing service improvements.
• Experience of contract and funder compliance, including data collection, analysis, performance monitoring and report writing.
• Strong experience of developing and maintaining partnerships with statutory, voluntary and community organisations, such as police, housing, health, children's services and courts.
• Experience of developing and delivering training on domestic abuse, safeguarding, risk and related areas.
• Experience using case management systems, producing reports and analysing service data.
• Understanding of equality, diversity, inclusion and anti-discriminatory practice, with the ability to promote culturally competent services.
• Experience of managing or contributing to budgets, funding applications, tenders and grant submissions would be advantageous.
• Good knowledge of health and safety, lone working, accommodation management and business continuity.
• Ability to work flexibly, including some evenings, weekends and participation in an out-of-hours rota.

In summary

this is a senior operational management role requiring strong domestic abuse expertise alongside experience in people management, safeguarding, service quality, partnership working, data/performance management and service development.