Domestic Abuse Case Manager

AWD online; Woking; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Birthday day off

Volunteer days

Pension 5%

Healthcare plan

Annual salary review

Refer a Friend

Benefit Hub discounts

Job summary

AWD online is seeking a Domestic Abuse Case Manager to deliver behaviour change interventions, safeguarding support and multi-agency case management within a specialist domestic abuse programme. You will manage high-risk caseloads and coordinate with partners to improve victim safety and outcomes.

The role is hybrid based in Woking, Surrey with face-to-face and remote work and travel across the region. A relevant degree or equivalent experience is essential, along with safeguarding and

Qualifications

• This role requires a relevant degree or equivalent experience with safeguarding/public protection background.
• Experience in domestic abuse or safeguarding services is essential.
• Ability to manage high-risk cases and multi-agency collaboration.

Responsibilities

• Deliver structured case management to high-risk perpetrators to reduce risk.
• Use motivational interviewing and evidence-based approaches for behaviour change.
• Undertake robust risk assessments and develop safety plans.
• Coordinate with MARAC, safeguarding, housing and criminal justice partners.
• Develop tailored intervention plans addressing housing, substance misuse and wellbeing.
• Maintain accurate case records, reports and data in line with legislation.
• Represent the service at multi-agency meetings and contribute to decisions.
• Support service development and ongoing evaluation initiatives.

Skills

Risk management

Multi-agency working

Behaviour change

High-risk caseload

Motivational interviewing

Communication skills

Record keeping

Driver/vehicle access

Education

Relevant degree or equivalent

Tools

Microsoft Office

Job description

Domestic Abuse Case Manager

This is an excellent opportunity for a Case Manager to deliver behaviour change interventions, safeguarding support and multi-agency case management within a specialist domestic abuse programme focused on reducing harm and improving outcomes. The company has four jobs available.

If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Practitioner, Case Worker, Criminal Justice Case Worker, Behaviour Change Practitioner, Safeguarding Officer, Support Worker, Domestic Abuse Worker, Public Protection Case Worker

SALARY: £31,295 per annum + Benefits

LOCATION: Hybrid role based in Woking, Surrey, with face-to-face and remote work and extensive travel throughout Surrey

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 Hours per Week, Monday to Friday, some weekends/evening work may be required

JOB OVERVIEW

This is a rewarding opportunity for a Domestic Abuse Case Manager to work within a high-impact domestic abuse service delivering behaviour change and safeguarding interventions.

As a Domestic Abuse Case Manager you will engage high-risk perpetrators using motivational interviewing, risk management and structured case management to reduce reoffending and improve victim safety.

The Domestic Abuse Case Manager will work collaboratively with multi-agency partners including safeguarding, housing, health and criminal justice services to coordinate effective intervention plans, manage complex caseloads and support long-term behaviour change outcomes.

DUTIES

Your duties as the Domestic Abuse Case Manager include:

• Manage High-Risk Caseloads: Deliver structured case management to individuals identified as high-risk perpetrators
• Deliver Behaviour Change Interventions: Use motivational interviewing and evidence-based approaches to influence positive change
• Undertake Risk Assessments: Complete robust risk assessments and develop comprehensive safety and support plans
• Work in Multi-Agency Settings: Collaborate with MARAC, safeguarding, housing and criminal justice partners
• Develop Intervention Plans: Create tailored plans addressing risk factors such as substance misuse, housing and wellbeing
• Promote Accountability: Challenge behaviours constructively to encourage responsibility and reduce harm
• Prioritise Victim Safety: Work closely with partner services to ensure safeguarding and risk reduction remain central
• Maintain Accurate Records: Ensure case notes, reports and data are compliant with legislation and best practice
• Attend Professional Meetings: Represent the service at multi-agency meetings and contribute to decision-making
• Support Service Development: Contribute to continuous improvement, evaluation and best practice initiatives

CANDIDATE REQUIREMENTS

ESSENTIAL

• Relevant degree, vocational qualification or equivalent experience
• Previous experience working within safeguarding, public protection or domestic abuse services
• Experience of multi-agency working including MARAC, MAPPA or similar frameworks
• Strong understanding of domestic abuse, risk management and victim impact
• Knowledge of behaviour change approaches and working with complex or challenging behaviours
• Excellent communication, interpersonal and stakeholder engagement skills
• Ability to manage conflict, crisis situations and high-risk cases
• Experience maintaining accurate records, reports and case management systems
• Competent IT skills including Microsoft Office
• Full driving licence and access to a vehicle, with willingness to travel across the region

DESIRABLE

• Experience working directly with perpetrators of domestic abuse
• Experience supporting individuals with complex needs such as mental health or substance misuse
• Knowledge of motivational interviewing or trauma-informed practice
• Experience working with young people aged 16–25

BENEFITS

• 27 days annual leave per annum, plus bank holidays, increasing with service
• Birthday day off and option to buy additional annual leave
• 2 paid Volunteer Days each year
• 5% employer pension contribution, matched to 5% employee contribution
• Healthcare Cash Plan and Life Assurance, 3 x salary
• Annual salary review
• Refer a Friend scheme
• Access to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits

This role is subject to an Enhanced DBS check with the additional barred list check. All required checks will be undertaken as part of the pre-employment process for any successful candidate.

JOB REF: AWDO-P15081