Documents Specialist

Falcon Smart IT (FalconSmartIT); England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT services firm in the UK seeks a Documents Specialist to support global regulatory systems initiatives. The role involves developing training materials, coordinating testing phases, and mentoring team members. The ideal candidate has a Bachelor's Degree and over 8 years of experience in training content creation and system implementation support. This is a full-time position based in London.

Qualifications

• 5+ years experience in training content development, delivery, and documentation.
• 4+ years experience supporting user acceptance testing (UAT).
• 5+ years experience in system implementation support.
• 4+ years experience collaborating with cross‑functional teams.

Responsibilities

• Develop training materials and support user acceptance testing.
• Coordinate hyper-care sessions for new implementations.
• Collaborate with global teams for consistency across initiatives.
• Enhance group capability and mentor team members.

Skills

Training content development

User acceptance testing (UAT)

System implementation support

Cross-functional collaboration

Clear communication and documentation

Analytical mindset

Agile/Scrum experience

Education

Any Bachelor's Degree

Tools

Jira

Azure DevOps

Job description

Documents Specialist-ML-1

Job Details

• Type: Contact / FTE - Onsite position
• Location: London, UK

Key Fields

• Educational Qualification: Any Bachelor's Degree
• Experience Range: 8+ years

Primary Must-Have Skills

• 5+ years experience in training content development, delivery, and documentation within regulated or IT system environments.
• 4+ years experience supporting user acceptance testing (UAT), including test case preparation, execution, and reporting.
• 5+ years experience in system implementation support, including hypercare and post‑launch stabilization.
• 4+ years experience collaborating with cross‑functional and international teams to align initiatives and deliverables.
• 5+ years experience in preparing and delivering clear communication, process documentation, and presentation materials.

Job Description

We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities. The role involves developing training materials, supporting user acceptance testing, coordinating hyper‑care sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives. The candidate will also contribute to eLearning content creation, coach team members, and enhance group capability.

Communication & Interpersonal Skills

• Effective communication with internal and customer stakeholders (technical and non‑technical) via verbal, email, and instant messages.
• Strong interpersonal skills to build and maintain productive relationships with team members, provide constructive feedback, and be open to receiving feedback.

Problem Solving & Analytical Thinking

• Capability to troubleshoot and resolve issues efficiently.
• Analytical mindset.

Task / Work Updates

• Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.
• Provides regular updates, proactive and diligent to carry out responsibilities.

Expected Outcome

• Experience designing and updating eLearning modules for user training.
• Knowledge of regulatory systems and document management platforms.
• Familiarity with training needs analysis and competency development frameworks.
• Ability to mentor and coach team members in instructional design and training best practices.

Upskilling & Training Plan (Post Hiring)

• Basic knowledge of Cognos for reporting and troubleshooting.
• Familiarity with DevOps concepts and tools (e.g., CI/CD pipelines, version control, monitoring).
• Experience in dashboard enhancement, maintenance, and minor production updates.
• Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.
• Exposure to structured support environments and ITIL-based processes.

Senior Title

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Regards,
Rachana