Training SME - London, United Kingdom (relocation friendly)

Luxoft; Greater London; Presencial; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Luxoft in London is seeking a Senior Technical Training & Documentation Lead to own creation, organization and rollout of training and knowledge materials for a LoanIQ implementation. You will collaborate with SMEs across LoanIQ, Lending, Product, Operations and Technology to turn expertise into clear, maintainable documentation and training for business and technical users.

You will design learning journeys for different audiences, develop courses and user guides, and establish governance to

Formación

• Strong experience in technical writing, training development and documentation leadership within complex technology programmes.
• Proven ability to translate SME knowledge into clear, structured training materials.
• Excellent technical writing, documentation and information-architecture skills.
• Experience producing training for both business and technical audiences.
• End-to-end ownership of training/documentation initiatives from discovery to maintenance.
• Strong stakeholder management, workshop facilitation and communication skills.
• Experience documenting complex systems, data, integrations or software-development practices.
• Knowledge of content governance and version control best practices.
• Experience with modern documentation platforms and AI-assisted content/knowledge management.

Responsabilidades

• Own training and documentation strategy and rollout plans from discovery through adoption and maintenance.
• Collaborate with LoanIQ and Lending SMEs to structure specialist knowledge into usable content.
• Create high-quality materials including courses, presentations, user guides and knowledge-base content.
• Develop learning content covering LoanIQ processes, configuration, data, reporting, DataNet, SDK and support practices.
• Design learning journeys for business users, operations, developers and application-support teams.
• Plan training delivery: sequencing, channels, communications, assessments and feedback.
• Establish documentation standards, information architecture, versioning and governance.
• Develop train-the-trainer and knowledge-transfer approaches for ongoing maintenance.
• Utilize modern tooling and AI-assisted documentation where appropriate.

Conocimientos

Technical writing

Training development

Instructional design

Documentation leadership

SME collaboration

Content governance

Knowledge management

Stakeholder management

AI-enabled documentation

Descripción del empleo

• We are looking for an experienced Technical Training & Documentation Lead to own the creation, organization and rollout of training and knowledge materials for a LoanIQ implementation. The role will work closely with LoanIQ, Lending, Product, Operations and Technology SMEs, who will provide the subject-matter expertise. The successful candidate will be responsible for turning that expertise into clear, structured and maintainable documentation and training for business and technical users.

Responsibilities

• Own the training and documentation strategy and delivery plan, from discovery through rollout, adoption and ongoing maintenance.
• Work with LoanIQ and Lending SMEs to capture and structure specialist knowledge into clear, usable content.
• Create high-quality materials including training courses, presentations, user guides, technical documentation, process guides, quick-reference material and knowledge-base content.
• Develop learning content for business and technical topics including LoanIQ processes, configuration, data, reporting, DataNet, SDK and support practices.
• Design appropriate learning journeys for different audiences, including business users, operations, developers and application-support teams.
• Plan training delivery, including sequencing, delivery channels, communications, assessments and feedback.
• Establish documentation standards, information architecture, versioning and governance to ensure material remains consistent and maintainable.
• Develop a train-the-trainer and knowledge-transfer approach so internal teams can maintain and deliver the material going forward.
• Use modern tooling, including AI-enabled documentation and knowledge-management capabilities, where appropriate.

Skills

Must have

• Strong experience in technical writing, training development, instructional design or documentation leadership within complex technology programmes.
• Proven ability to work with SMEs to translate complex business and technical concepts into clear, structured documentation and learning material.
• Excellent technical writing, documentation and information-architecture skills.
• Experience producing training for both business and technical audiences.
• Experience owning a training/documentation initiative end-to-end, covering discovery, design, content creation, delivery, adoption and maintenance.
• Strong stakeholder management, workshop facilitation and communication skills.
• Experience documenting complex systems, processes, data, integrations or software-development practices.
• Strong understanding of content governance, version control and knowledge management.
• Experience with modern documentation platforms and AI-assisted content or knowledge-management tooling.
• Experience working within large-scale technology implementation or transformation programmes.

Nice to have

• Experience with LoanIQ or other complex banking platforms.
• Knowledge of corporate or syndicated lending and loan operations.
• Experience supporting LoanIQ implementations, upgrades or migrations.
• Familiarity with lending data models, reporting, APIs, integrations, SDKs or batch processing.
• Financial services, banking or consulting experience.
• Agile, Scrum or SAFe experience/certification.

Seniority

• Regular