Document Services Assistant

Slater Gordon; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Health cash plan

Life assurance

Income protection

Career development

Job summary

Slater Gordon in Manchester is seeking a Document Services Assistant to join the Document Retrieval Team. The role focuses on document management, records retrieval, scanning services, and administrative support in a busy office.

You will handle requests, maintain accurate records, and ensure GDPR/compliance standards are met, while liaising with clients and colleagues to deliver high-quality service.

Qualifications

• Experience in document or records management is desirable.
• Strong administrative and organisational skills.
• Excellent verbal and written communication.
• Proficient with MS Office and SharePoint.
• Understanding of GDPR regulations is advantageous.

Responsibilities

• Manage incoming requests via web portals, emails, and telephone calls.
• Support document retrieval processes and resolve outstanding requests.
• Scan and process documents; maintain accurate records.
• Facilitate file requests and communications through the portal.
• Upload and maintain digital documents in SharePoint repositories.
• Maintain processing logs and document management records.
• Provide administrative support for document retrieval and legal documents.
• Liaise with colleagues, clients and stakeholders to support service delivery.
• Handle telephone enquiries and take messages when needed.
• Ensure records comply with GDPR and company policies.

Skills

Administrative skills

Organisational skills

Attention to detail

Communication skills

MS Office

SharePoint

GDPR knowledge

Tools

SharePoint

Microsoft Word

Microsoft Excel

Databases

Internal systems

Job description

Slater and Gordon is one of the UK’s leading consumer law firms, providing a broad range of specialist legal and complementary services. As part of an exciting transformation across the business, we are focused on people, innovation, and technology, with a clear mission to make expert legal services more accessible to everyone.

We currently have an exciting opportunity for a Document Services Assistant to join our team in Manchester.

Working within the Document Retrieval Team (DRT), you will play an important role in supporting the business with document management, records retrieval, scanning services, and administrative support. This is a busy and varied position suited to someone organised, customer-focused, and able to manage multiple priorities effectively.

The team is responsible for managing electronic data and document lifecycles in line with regulatory and compliance requirements, including GDPR and ISO standards, while delivering a high-quality service to both internal and external stakeholders.

Key Responsibilities

• Manage incoming requests via web portals, emails, and telephone calls, ensuring all queries are handled efficiently and professionally.
• Support document retrieval processes and help resolve outstanding requests promptly.
• Scan and process documents on demand, maintaining accurate records for completed requests.
• Facilitate file requests and communications received through the Document Retrieval portal.
• Upload and maintain digital documents received from third‑party suppliers within SharePoint repositories.
• Maintain accurate processing logs and document management records.
• Provide administrative support relating to document retrieval and legal documentation.
• Liaise with colleagues, clients, and stakeholders to support service delivery.
• Handle telephone enquiries professionally, taking messages and resolving queries where possible.
• Ensure all records and documentation are managed in line with company policies, GDPR, and compliance standards.

About You

We’re looking for someone with excellent organisational skills, strong attention to detail, and a proactive approach to work.

Skills & Experience

• Previous experience within document or records management is desirable.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Comfortable working in a busy office environment with the ability to manage multiple tasks simultaneously.
• Experience using Microsoft Office applications, including Word, Excel, and SharePoint.
• Confident using databases and internal systems, with good attention to detail.
• Ability to prioritise workloads effectively and respond flexibly to urgent requests.
• Professional, calm, and customer-focused approach.
• An understanding of data protection and GDPR regulations would be advantageous.
• Knowledge or experience relating to legal documentation, including Wills, Deeds, or Probate, would be beneficial.

What We Offer In return

• 25 days holiday, plus the option to buy up to an additional 5 days
• Health cash plan
• Life assurance
• Income protection insurance
• Ongoing career development opportunities within an award-winning law firm