DMV Customer Service Specialist: Licensing & Registrations

Commonwealth Of Virginia; Norwich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Excellent health and retirement benefit

Twelve paid holidays per year

Paid annual, sick, and family/personal

Deferred compensation plans

Job summary

Commonwealth Of Virginia's DMV is seeking a Customer Service Generalist at the Norfolk Widgeon Rd Customer Service Center to deliver top‑notch service to a diverse range of Virginians.

You will issue IDs, process applications, administer vision screenings and exams, and handle registration, titling, and payments with accuracy.

This role emphasizes teamwork, integrity, and public service, with paid holidays, comprehensive benefits, and a structured training program.

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem‑solving skills for resolving customer issues in fast‑paced environments.
• Computer literacy and proficiency in using Microsoft Office applications.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer‑specific situations.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively.
• Issuing identification cards and processing customer applications.
• Administering vision screenings, knowledge exams, and in-car road tests.
• Handling a variety of vehicle registration, titling, and tax/fee collection services.
• Managing cash and credit card transactions with accuracy and professionalism.

Skills

Verbal and written communication

Customer service

Attention to detail

Problem solving

Microsoft Office

Legal/regulatory interpretation

Regulatory analysis

Instructor certification

Education

Instructor Certification

Tools

Microsoft Office

Job description

Commonwealth Of Virginia's DMV is seeking a Customer Service Generalist at the Norfolk Widgeon Rd Customer Service Center to deliver top‑notch service to a diverse range of Virginians.

You will issue IDs, process applications, administer vision screenings and exams, and handle registration, titling, and payments with accuracy.

This role emphasizes teamwork, integrity, and public service, with paid holidays, comprehensive benefits, and a structured training program.