Dmv Customer Service Generalist - Norfolk Widgeon Rd 00627

Commonwealth Of Virginia; Norwich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Excellent health and retirement benefit

Twelve paid holidays per year

Paid annual, sick, and family/personal

Deferred compensation plans

Job summary

Commonwealth Of Virginia's DMV is seeking a Customer Service Generalist at the Norfolk Widgeon Rd Customer Service Center to deliver top‑notch service to a diverse range of Virginians.

You will issue IDs, process applications, administer vision screenings and exams, and handle registration, titling, and payments with accuracy.

This role emphasizes teamwork, integrity, and public service, with paid holidays, comprehensive benefits, and a structured training program.

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem‑solving skills for resolving customer issues in fast‑paced environments.
• Computer literacy and proficiency in using Microsoft Office applications.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer‑specific situations.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively.
• Issuing identification cards and processing customer applications.
• Administering vision screenings, knowledge exams, and in-car road tests.
• Handling a variety of vehicle registration, titling, and tax/fee collection services.
• Managing cash and credit card transactions with accuracy and professionalism.

Skills

Verbal and written communication

Customer service

Attention to detail

Problem solving

Microsoft Office

Legal/regulatory interpretation

Regulatory analysis

Instructor certification

Education

Instructor Certification

Tools

Microsoft Office

Job description

Join the Virginia DMV Team as a Customer Service Generalist at the Norfolk Widgeon Rd Customer Service Center! Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? This is your opportunity to make a meaningful impact by helping Virginians access essential services every day. As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include, but not limited to:

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Why you should join us? We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT) —guide everything we do.

Minimum Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high‑pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem‑solving skills for resolving customer issues in fast‑paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer‑specific situations.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday – Saturday with varied hours.
• Bilingual encouraged to apply.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint‑based criminal history check, driver record check, and background investigation, if applicable. As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: ov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

DMV Customer Service Generalist - Norfolk Widgeon Rd 00627 • Norfolk