DM Account Manager

TN United Kingdom; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic DM Account Manager to oversee operations for a major client in the print management sector. This role involves managing all aspects of job costing, ensuring the highest standards of service and communication with clients. The ideal candidate will possess a strong understanding of print and direct mail, along with excellent project management skills. Join a passionate team that values customer service and innovation, and make a significant impact in a rewarding environment.

Qualifications

• Proven experience in Account Management with knowledge of Print and DM.
• Ability to manage multiple projects and communicate effectively with clients.

Responsibilities

• Lead contact for major client, ensuring marketing materials meet SLAs.
• Manage job costing and communicate with production and sales departments.

Skills

Account Management

Print Management

Direct Mail (DM)

Numeracy Skills

Project Management

Interpersonal Skills

Job description

Job Title: DM Account Manager – Print Management Company

Salary: Highly Attractive Package

Location: North West England

Reference: J3299

Contact: Telephone: [phone]

About the Company

A leading print management company, which delivers outstanding campaigns across the globe, has an exciting opportunity for an Account Manager to work on the Direct Mail account of a renowned brand.

Their enthusiastic approach helps build long-term relationships and sets them apart from competitors. They value passion for the industry and delivering the highest caliber of customer service, which they seek in prospective candidates.

Role Responsibilities

• Act as the lead contact for this major client, overseeing operations using the company’s internal system to ensure marketing materials meet pre-agreed SLAs.
• Manage all aspects of job costing, requiring strong numeracy skills.
• Communicate effectively with clients, as well as with production and sales departments, to ensure campaign objectives are achieved.
• Balance workloads, prioritize tasks, and react to ad hoc changes in a demanding but rewarding environment.

Key Skills

• Proven experience in Account Management with extensive knowledge of Print and DM, including an understanding of postage.
• Understanding of the client’s target audience and suitable product formats to maximize client returns and business profit.
• Ability to manage multiple projects simultaneously.
• Effective workload management skills.
• Experience in maintaining MIS, briefs, and schedules following Best Practice guidelines.
• Ability to source print and negotiate directly with preferred suppliers.
• Strong interpersonal skills and confidence in working directly with clients at all levels.
• Market knowledge to provide insights to customers when needed.
• Ability to identify and implement process improvements benefiting both the client and the business.