Divisional Scheduling Clerk - Surgery - INTERNAL

Aneurin Bevan University Health Board; Newport; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

NHS benefits package

Flexible working

Job summary

Aneurin Bevan University Health Board is seeking a proactive Scheduler to join the Surgery Division. You will support the Head & Neck Team by organising theatre and outpatient treatment lists, ensuring RTT rules are followed and cancer targets are achieved.

You will work closely with clinicians, team leaders and the clinical nursing staff to maintain efficient booking and communication flows. The role requires strong organisational skills, the ability to adapt to changing lists and

Qualifications

• Excellent communication skills are essential.
• Flexible to the needs of the service and able to adapt to changing priorities.
• Accurate and methodical approach to scheduling and documentation.

Responsibilities

• Plan, prioritise and organise theatre and outpatient treatment lists.
• Ensure cancer targets are achieved and RTT rules are followed.
• Coordinate between clinicians, nurses and admin teams to maximise theatre utilisation.
• Maintain efficient telephone and appointment booking workflows.

Skills

Excellent communication skills

Flexible to the needs of the service

Accurate and methodical

Education

GCSE Maths and English

A levels or equivalent

Degree or equivalent

Tools

Computer literacy

Job description

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke‑free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

The Division of Surgery is currently looking to appoint an enthusiastic, motivated person to join our us to support the scheduling team in the delivery of key services and cancer targets within the Surgery Division, initially joining the Head & Neck Team.

As a service, it is vitally important that we provide a high quality service to patients, therefore if you are interested in joining a highly motivated team - it would be great to hear from you.

The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTT rules.

The post holder will plan, prioritise and organise theatre and outpatient treatment lists, taking into account such matters as pre‑assessment fitness, availability of equipment, clinicians, case mixes, etc. You must possess the ability to adjust accordingly in line with any changes, and to manage your own workload to defined departmental policies and procedures. A manager will be available for reference when required.

Each scheduler deals with a large volume of individual theatre and clinic lists, making the appropriate allocation of patients within defined timescales.

Main duties of the job

• Ensure cancer targets are achieved
• Ensure patients are prevented from breaching targets
• Theatre capacity is utilised and cancellations are kept to a minimum
• Regular communication with the Team Leader and Urology consultants and clinical nursing team.
• All theatres are booked within internal and national targets, including RTT and 'Treat in Turn'
• Patient focused booking and direct patient booking are utilised to increase utilisation and reduce DNA rates
• Ensure an efficient telephone service is maintained
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long‑term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Personal Attributes

Essential criteria:

• Excellent communication skills
• Flexible to the needs of the service
• Accurate and methodical

Skills & Knowledge

Essential criteria:

• Knowledge of WG guidelines
• Knowledge of Referral to Treatment Times
• Knowledge of Single Cancer Pathway Targets

Desirable criteria:

• Detailed Knowledge of WPAS
• Detailed Knowledge of Clinical Workstation
• Knowledge of GDPR
• Detailed Knowledge of Ormis

Experience

Essential criteria:

• Previous clerical experience

Desirable criteria:

• Experience in dealing with the public
• Customer Service Experience

Good standard of education

Essential criteria:

• GCSE Maths and English(1) A levels or equivalent (1) Degree or equivalent (1)
• Evidence of Computer Literacy
• Detailed Knowledge of Microsoft Applications e.g Excel/Sharepoint

Desirable criteria:

• Customer Service training
• Evidence of continuous professional development