Distribution Supervisor

Expeditors; Whitacre Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

Expeditors in the United Kingdom is seeking a skilled logistics professional to lead a team, allocate workloads, and ensure efficient operations across peak periods. You will mentor agents, drive KPI attainment, and foster a proactive, customer-centric environment.

The role emphasizes relationship building with customers, CRM documentation, and use of warehouse tools and Excel to support accurate data, invoicing oversight, and continuous process improvements.

Qualifications

• 4 years of industry-specific knowledge.
• Strong leadership and communication abilities.
• Proven experience in logistics or operations roles.

Responsibilities

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Monitor workboards to ensure KPIs are met and data entry is timely.
• Build and maintain strong relationships with customers.
• Assist in retention calls and document customer reviews in CRM.
• Promote productivity tools and system changes with the team.
• Oversee compliance with operational process standards.

Skills

Leadership

Communication

Time management

Teamwork

Problem solving

Customer focus

Coaching/mentoring

Attention to detail

Tools

MS Excel (Formulas & Pivot Tables)

MS Word

Warehouse management systems

Job description

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Monitor workboards to ensure internal KPI's are met e.g. timely data entry
• Build and maintain strong relationships with customers.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
• Monitor invoicing and BNP report where needed
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
• Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.
• Aid with employee development
• Apply accounting knowledge to assist department leadership
• Alongside department leadership, monitor and improve District Excellence and Global Business Operations metrics
• Assist department leadership in growing the product's business through involvement in sales and retention programs. 4 years of industry specific knowledge
• Software proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word)
• Inventory management and accounting knowledge
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Conflict resolution
• Listening skills
• Providing feedback
• Teamwork
• Building team environment
• Coaching for development
• Customer focus
• Managing meetings
• Problem solving
• Process improvement
• Time management
• English language proficiency
• Global Logistics Industry knowledge. We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!