Distribution Administrator

Frylite Group Ltd.; Lisburn; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free Onsite Parking

Life Assurance

Company Pension

Employee Savings Scheme

Employee Health Cash Plan

Internal progression opportunities

Learning and Development Opportunities

Further Education Policy

Job summary

Frylite Solutions in Lisburn, UK, invites applications for an admin/logistics support role. You will answer NI calls, respond to customer queries, raise tickets, and help manage route data while supporting the Distribution Manager.

The role requires at least 12 months in admin or transport/logistics, strong MS Office skills, and good communication. You will work in a team and individually to hit KPIs and develop your skills within Frylite's values.

Qualifications

• Minimum 12 months experience in an administration or transport/logistics role.
• Experience dealing with customers.
• Proficient user of Microsoft Office (Word, Outlook, PowerPoint) with intermediate Excel.
• Ability to work in a team and individually to meet KPIs.
• Good time management and organisational skills.

Responsibilities

• Answer and respond to all incoming NI calls and support the team.
• Handle customer queries via email or phone including oil orders and fryer management.
• Raise tickets to action customer requests.
• Prepare run bags, print run sheets and tickets from CRM.
• Amend Route, Runs and cancelled calls in the system.
• Upload jobs to Transport system and complete daily sales.
• Process emails and PO requests.
• Support Distribution Manager and perform ad hoc tasks.
• Contribute to achieving set KPIs.

Skills

Communication

Teamwork

Time management

Organisational skills

Motivated to learn

Tools

Microsoft Office

Sage

Job description

At Frylite Solutions, we value our people and are committed to creating a workplace where you can grow, thrive, and feel appreciated. Here are the benefits you’ll enjoy as part of our team:

• Free Onsite Parking
• Life Assurance
• Company Pension
• Employee Savings Scheme
• Employee Health Cash Plan
• Internal progression opportunities
• Learning and Development Opportunities
• Further Education Policy

Job Duties & Responsibilities:

• Responsible for answering and responding to all incoming N.I calls and providing support to the team when necessary.
• Responding to customer queries, either via email or call on queries associated with but not limited to; fresh oil order requests; fryer management service, UCO collections.
• Responsible for raising tickets to action to customer requests.
• Preparing run bags for the following working day which includes printing run sheets and tickets from CRM.
• Amending Route & Runs & Rectifying cancelled calls on system.
• Uploading jobs to Transport system.
• Completion of daily sales.
• Emails / PO requests.
• Work closely to support Distribution Manager.
• Any other Ad Hoc work as determined by the Distribution Manager.
• Ability to show you are a proficient user of Microsoft Office; Word, Outlook, PowerPoint and have an intermediate level of knowledge of Excel.
• A minimum of 12 months experience in an administration and or transport/logistics role.
• Previous experience dealing with customers.
• Ability to demonstrate you are a good communicator and can work well in a team environment as well as individually to meet set KPIs.
• Good time management skills to manage a busy workload.
• Good organisational skills.
• Motivated to learn.
• Ability to demonstrate you have lived Frylite Solution’s values in previous roles, Respect, Relationships, Work Ethic, Success & Excellence.
• Experience using Sage would be advantageous.

Frylite are an equal opportunities employer and welcomes applications from all sections of the community.

Frylite Solutions is a drug and alcohol free workplace and all employees are subject to random testing.