Transport Administrator

Menzies Distribution Solutions; Hampton Lovett; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

20 days annual leave

Pension scheme

Healthcare discounts

Training & progression

Job summary

Menzies Distribution Solutions is seeking a Transport Administrator to join our team in Droitwich. The role involves handling transport-related administration and customer service in a fast-paced distribution environment, with advantageous experience in accounting administration.

The position offers a salary of £31,924.99 per annum, 4 on/4 off days pattern, 06:00–18:00 shifts, and 42 hours per week, with onsite parking. A pension, healthcare discounts, and progression opportunities are included.

Qualifications

• Excellent computer literacy (Microsoft Office, Word & Excel).
• Previous administration experience.
• Good numeric skills, including accuracy.

Responsibilities

• Engage customers by communicating in a friendly and professional manner.
• Answer incoming calls/emails promptly and politely.
• Process internal/external customer queries professionally.
• Coordinate with management to ensure smooth transport operations.
• Monitor and chase transport documentation.
• Produce statistics when required.
• Perform administrative and filing duties for the Transport Department.
• Process orders ensuring delivery timelines and clear directives to depot staff.
• Handle customer and supplier enquiries and resolve complaints.
• Maintain auditable charging trails and accurate records.

Skills

MS Office

Administration

Numeric skills

Job description

Transport Administrator

Menzies Distribution Solutions are currently looking for aTransport Administrator to join our team based in Droitwich. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.

The Details

• Salary:£31,924.99 Per Annum
• Pattern: 4 On/4 Off Days
• Hours: 06:00 - 18:00
• Hours Per Week: 42 average
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls/emails in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.

Key Experiences and Qualifications

• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience
• Good numeric skills – including accuracy

Technical Skills and Behavioural Competencies

• Well developed verbal and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills

Benefits

• Time For You:Relax with 20 days of annual leave.
• Give Back:Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others:Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
• Your Future:Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts:Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training:Unique Industry Training such: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness:Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.