Disrepair Project Lead/Project Manager

TN United Kingdom; Eastleigh; On-site; GBP 30,000 - 38,000; Full time

Job summary

An ambitious organization is seeking a Disrepair Project Lead to join their Damp, Mould & Disrepair Team. This permanent, full-time role involves managing complex projects, ensuring compliance with legal obligations, and enhancing customer experiences. The ideal candidate will demonstrate strong communication skills, a solid understanding of building defects, and the ability to lead a high-performing team. This is a fantastic opportunity to contribute to sustainable social housing initiatives while working in a dynamic environment. If you're ready to make a difference, apply today!

Qualifications

• Sound knowledge of legal disrepair processes and obligations.
• Experience in managing operational teams and creating process efficiencies.

Responsibilities

• Manage disrepair cases from inception to completion.
• Ensure compliance with legislative requirements and company policies.
• Produce monthly KPI reports for leadership.

Skills

Legal disrepair process knowledge

Damp & mould understanding

Communication skills

Project management

Customer service skills

Tools

Microsoft programmes

In-house database systems

Job description

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Job Reference:

3f31fbfd90aa

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

JOB TITLE: Disrepair Project Lead/Project Manager

LOCATION:Eastleigh, Hampshire

SALARY: Up to £37,173 DOE + benefits

DURATION: Permanent

103459

The Employer:

We are looking to fill the role of a Disrepair Project Lead within a housing environment, Our client is ambitious and have a huge 5 year plan which we are seeking an Disrepair Project Lead to assist with, their main aim is to create a sustainable future for social housing, building new homes and investing in existing ones creating vibrant, thriving communities.

The Role:

A key member of the Damp, Mould & Disrepair Team, working with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements, timescales and company policies, processes and procedures.

• Line Management of Disrepair administration and scheduling functions within the Damp, Mould & Disrepair Team, to ensure works are completed in line with KPI’s and SLAs.
• Be the escalation point of contact for all internal and external stakeholders on matters relating to open disrepairs cases and high level complaints.
• To attend Court injunction proceedings, to give evidence on the documents relating to the case.
• Responsible for collating and producing monthly reporting of KPIs relating to legal disrepair cases for Damp, Mould & Disrepair Leadership Team.
• Performance & Projects Lead as required on matters related to the Damp, Mould & Disrepair Team.
• Responsible for ensuring the Case Management Database is kept up to date and accurate. Provide updates at weekly case management review meetings with relevant stakeholders. Ensure that all relevant case documents are distributed as required.
• Support the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
• Accountable for ensuring that in-house and quoted contractor works are raised promptly and managed to completion in line with required timescales.
• Ensuring that disrepair Pre- and Post-Inspections are scheduled and recorded appropriately within required SLAs to include confirmation letters to customers and other relevant parties.

The Candidate needs:

• A sound working knowledge of legal disrepair process and the company’s obligations as set out legally and through our regulator and ombudsman.
• Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
• Demonstrate a flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
• Self-motivated, able to work effectively on their own or as part of a team prioritising workload in a busy working environment.
• Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
• A team player with a ‘can-do’ attitude, outgoing, polite, patient, diplomatic, personable, respectful and flexible.
• Experience of line managing and developing a high performing operational team.
• Demonstrable experience of creating process efficiencies that enhance customer and colleague experience.
• Excellent level of understanding of Microsoft programmes and in-house database systems.
• Demonstrate clients’ Values and Behaviours

SUMMARY:
This is a Perm, full time role, working a 40 hour week over 5 days.
The role requires a satisfactory Basic DBS check.

INTERVIEW:
The client is keen to fill this role quickly so if it is of interest, don’t delay in sending your CV over to us so we can put your name forward for interview stage.

Call Carol at RGB Recruitment

01392357018