Disrepair Project Lead

Driver Hire Borders; Eastleigh; Hybrid; GBP 33,000 - 38,000; Full time

Job summary

A leading company in social housing seeks an experienced Disrepair Project Lead to manage and deliver complex disrepair projects. The role involves working with stakeholders, managing cases, and ensuring customer satisfaction. This is a permanent position based in Eastleigh, offering a competitive salary and benefits package.

Benefits

Comprehensive Benefits Package

Qualifications

• Proactive and forward-thinking approach.
• Experience in social housing is ideal.

Responsibilities

• Planning and delivering complex disrepair projects.
• Managing legal disrepair cases and investigations.

Skills

Experience with damp and mould

Experience managing complaints

Knowledge of disrepair properties

Ability to build strong relationships

Job description

We are looking for an experienced Disrepair Project Lead to join our team in Eastleigh.

About the Role: As a key member of the Damp, Mould & Disrepair Team within a large housing association, you will plan and deliver a wide range of complex projects. This involves managing cases from inception to completion, adhering to all legislative requirements, timescales, and internal policies. You'll work collaboratively to build strong relationships with stakeholders, serving as a trusted partner for legal disrepair cases, housing ombudsman investigations, insurance claims, and other high-profile complaints. The role is permanent, 37 hours per week, with 3 days in the office and 2 at home.

About You: You will be an experienced professional with a proactive and forward-thinking approach. You will have specific experience with damp and mould, managing complaints, and knowledge of disrepair properties, ideally within a social housing context. You are committed to customer safety and satisfaction and eager to make a significant difference.

Responsibilities:

• Planning and delivering a wide range of complex disrepair projects.
• Managing cases from inception to completion in accordance with legislation, timescales, and policies.
• Building strong relationships with all stakeholders.
• Acting as a trusted partner for legal disrepair cases, housing ombudsman investigations, and high-profile complaints.
• Ensuring actions are customer-focused and represent value for money.

Requirements:

• Experience with damp and mould.
• Experience managing complaints.
• Knowledge of disrepair properties.
• Experience in social housing (ideal).
• Proactive and forward-thinking approach.
• Ability to build strong relationships with stakeholders.

Benefits:

• Salary: £33,000 to £37,173 per annum
• Working Hours: 37 hours per week, Monday - Friday
• Work Location: Eastleigh (3 days in office, 2 at home)
• Contract Type: Permanent role
• Comprehensive Benefits Package (specifics would be detailed by the employer)

If this opportunity interests you, we want to hear from you!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.