Disrepair Coordinator

Consortium; Greater London; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Guinness Property is seeking a Disrepair Coordinator in London to coordinate case management from claim to resolution. You will plan surveyor diaries, coordinate inspections and repairs, and liaise with residents, contractors and internal teams to meet timescales and standards.

This role requires NVQ Level 3 or equivalent, strong data recording skills, and proficiency with Word and Excel. A hybrid working arrangement offers office and home-based days to support flexible, safe working practices.

Qualifications

• Experience in a customer-focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to follow procedures and record data accurately.
• Proficient in Microsoft Word and Excel.
• Able to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Evidence of competency in a relevant trade.
• Demonstrate Guinness Behaviours.
• Educated to NVQ Level 3 or equivalent or A levels.

Responsabilités

• Coordinate and support the management of disrepair cases from claim to resolution.
• Plan and manage surveyor diaries, inspections and repair appointments.
• Work with residents, contractors and internal teams to meet timescales and standards.
• Maintain accurate case records, scheduling and updates.
• Support legal and financial admin of disrepair cases: claims, court and disclosure bundles.
• Ensure compliance with pre-action protocols and GDPR.
• Promote safe working practices and health and safety standards.
• Identify and escalate safeguarding concerns during the disrepair process.
• Demonstrate Guinness Behaviours.

Connaissances

Customer focus

Target-driven

Oral communication

Written communication

Data accuracy

MS Office

Database experience

Trade experience

Formation

NVQ Level 3 or equivalent

Description du poste

Coordinates disrepair cases from claim to resolution

Essential qualifications: NVQ Level 3 or equivalent

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.

Guinness Property has a new opportunity for a Disrepair Coordinator to join our team on a full-time, permanent basis. The role is based in London NW13AX and offers a hybrid working arrangement, combining office-based working with home working to provide flexibility and work-life balance.

About the role

As a Disrepair Coordinator you will be responsible for coordinating and supporting the effective management of disrepair cases from initial claim through to resolution. You will plan and manage surveyor diaries, coordinate inspections and repair appointments, and work closely with residents, contractors and internal teams to ensure repairs are delivered within agreed timescales, legal requirements and service standards. Maintaining accurate case records, scheduling information and communication updates will be key to ensuring a smooth customer journey and effective case progression.

You will also support the legal and financial administration of disrepair cases by processing new claims, preparing high-quality court and disclosure bundles, maintaining settlement and compensation records, and ensuring compliance with pre-action protocols and GDPR requirements. In addition, you will promote safe working practices, adhere to Health & Safety standards, and support safeguarding responsibilities by identifying and escalating any concerns relating to customer wellbeing throughout the disrepair process.

You will be able to demonstrate these essential skills:

Experience of working in a customer-focused environment.

Experience of working within agreed performance targets.

Excellent oral and written communications.

Proven ability to work methodically, follow agreed procedures and accurately record data and information.

Microsoft Office including Word and Excel.

Ability to work in a fast-paced environment and under pressure.

Experience of working with databases.

Evidence of competency in a relevant trade.

Demonstrate the Guinness Behaviours.

• Educated to NVQ Level 3 or equivalent A levels.