Dispenser and Admin/Receptionist

NHS; Gillingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

Silton Surgery is seeking a Dispenser and Admin/Receptionist to join their small, dynamic team. The role involves patient interaction and administrative duties in a busy environment. Full training, along with a nationally recognized NVQ2 qualification, is provided. Ideal candidates will possess strong interpersonal skills and a commitment to patient confidentiality.

Benefits

NHS pension contribution

28 days annual leave including bank holidays

Flexible working hours

Potential for overtime

Qualifications

• Must be flexible to cover training and holidays.
• Good telephone manner and pleasant approach to patients.
• Ability to work independently and as part of a team.

Responsibilities

• Answer telephone and deal with enquiries.
• Dispense patient medication, acute and repeat.
• Maintain accurate records and computer stock records.

Skills

Interpersonal Skills

Flexibility

Attention to Detail

Multi-tasking

Education

NVQ2 dispensing qualification or willingness to train

Tools

SystmOne

Job description

Job summary

At Silton Surgery we are seeking an additional member of staff to train as a qualified Dispenser in our small dispensary and to work as an admin/receptionist, being the first point of contact for patients and liaising with clinical teams that support our patients.

As every patient is unique, the practice is a complex place to work but full training will be provided. We use a computer system called SystmOne which is used at many GP practices across the country.

If you are not a trained dispenser we are able to offer you dispensary training, there is a nationally recognised qualification provided by Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.

Main duties of the job

DUTIES ONCE TRAINED: -

Answer the telephone and deal with enquiries.

Make appointments telephone and personal requests.

Register New and Temporary patients.

Take accurate note of any changes in patients personal details and update computer and written records.

Input data to computer system.

Scanning documents onto the computer system

Deal with patients collecting medication:

Give prescription form and ensure it is correctly completed.

Collect appropriate fees and record accurately.

Ensure that correct medication is given to the patient or their representative.

Ensure accurate records are kept of the above.

Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.

Receive medication deliveries and update computer stock records.

Take details of requests for repeat medication - via phone and online requests

Dispense Patient medication, acute and repeat.

The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.

About us

Silton Surgery is a small, rural general practice with just over 2200 patients and an experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of duties, including reception tasks, dispensing, administration and secretarial tasks.

We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team. The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail. A clear understanding of the confidential nature of dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for training time, holiday and sickness cover.

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£12.21 an hour plus overtime and NHS pension.

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3634-25-0001

Job locations

Gillingham Road

Silton

Gillingham

Dorset

SP8 5DF

Job description Job responsibilities

Dispenser and Admin/Receptionist

At Silton Surgery we are seeking an additional member of staff to train as a qualified

Dispenser in our small dispensary and to work as an admin/receptionist, being the first point of contact for patients and liaising with clinical teams that support our patients.

Silton Surgery is a small, rural general practice with just over 2200 patients and an experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of duties, including reception tasks, dispensing, administration and secretarial tasks.

We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team. The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail. A clear understanding of the confidential nature of dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for training time, holiday and sickness cover.

As every patient is unique, the practice is a complex place to work but full training will be provided. We use a computer system called SystmOne which is used at many GP practices across the country.

If you are not a trained dispenser we are able to offer you dispensary training, there is a nationally recognised qualification provided by Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.

HOURS: - 25 over 4 days

To include 1 evening (till 7pm)

*Flexible to cover extra hours and days if necessary.

DUTIES ONCE TRAINED: -

Answer the telephone and deal with enquiries.

Make appointments telephone and personal requests.

Register New and Temporary patients.

Take accurate note of any changes in patients personal details and update computer and written records.

Input data to computer system.

Scanning documents onto the computer system

Deal with patients collecting medication:

Give prescription form and ensure it is correctly completed.

Collect appropriate fees and record accurately.

Ensure that correct medication is given to the patient or their representative.

Ensure accurate records are kept of the above.

Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.

Receive medication deliveries and update computer stock records.

Take details of requests for repeat medication - via phone and online requests

Dispense Patient medication, acute and repeat.

The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.

Other duties as agreed with the GP Partner Dr Neil Harding

EXPECTATIONS: - Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.

TRAINING: - Practice procedures, NVQ2 dispensing and Practice Computer

System (SystmOne) will be available.

SALARY: - £11.50 per hour (negotiable depending on experience),

plus employers pension contribution of 14.38% within the NHS Pension scheme

Holiday: - 28 days per annum, pro-rata (to include bank holiday entitlements)

Please do not hesitate to contact the practice if you have any further questions about the role.

To apply for the role, we would be grateful if you could provide a CV along with a covering letter before the closing date of 21st June 2024.

Job description Job responsibilities

Dispenser and Admin/Receptionist

At Silton Surgery we are seeking an additional member of staff to train as a qualified

Dispenser in our small dispensary and to work as an admin/receptionist, being the first point of contact for patients and liaising with clinical teams that support our patients.

Silton Surgery is a small, rural general practice with just over 2200 patients and an experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of duties, including reception tasks, dispensing, administration and secretarial tasks.

We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team. The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail. A clear understanding of the confidential nature of dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for training time, holiday and sickness cover.

As every patient is unique, the practice is a complex place to work but full training will be provided. We use a computer system called SystmOne which is used at many GP practices across the country.

If you are not a trained dispenser we are able to offer you dispensary training, there is a nationally recognised qualification provided by Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.

HOURS: - 25 over 4 days

To include 1 evening (till 7pm)

*Flexible to cover extra hours and days if necessary.

DUTIES ONCE TRAINED: -

Answer the telephone and deal with enquiries.

Make appointments telephone and personal requests.

Register New and Temporary patients.

Take accurate note of any changes in patients personal details and update computer and written records.

Input data to computer system.

Scanning documents onto the computer system

Deal with patients collecting medication:

Give prescription form and ensure it is correctly completed.

Collect appropriate fees and record accurately.

Ensure that correct medication is given to the patient or their representative.

Ensure accurate records are kept of the above.

Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.

Receive medication deliveries and update computer stock records.

Take details of requests for repeat medication - via phone and online requests

Dispense Patient medication, acute and repeat.

The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.

Other duties as agreed with the GP Partner Dr Neil Harding

EXPECTATIONS: - Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.

TRAINING: - Practice procedures, NVQ2 dispensing and Practice Computer

System (SystmOne) will be available.

SALARY: - £11.50 per hour (negotiable depending on experience),

plus employers pension contribution of 14.38% within the NHS Pension scheme

Holiday: - 28 days per annum, pro-rata (to include bank holiday entitlements)

Please do not hesitate to contact the practice if you have any further questions about the role.

To apply for the role, we would be grateful if you could provide a CV along with a covering letter before the closing date of 21st June 2024.

Person Specification Flexibility Essential

• The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
• Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.

Person Specification Flexibility Essential

• The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
• Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Silton Surgery

Address

Gillingham Road

Silton

Gillingham

Dorset

SP8 5DF

Employer's website

https://www.siltonsurgery.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Silton Surgery

Address

Gillingham Road

Silton

Gillingham

Dorset

SP8 5DF

Employer's website

https://www.siltonsurgery.nhs.uk/ (Opens in a new tab)