Dispensary Assistant/Receptionist

Ramsbury & Wanborough Surgery; Marlborough; On-site; GBP 9,500 - 12,000; Part time

Job summary

Ramsbury & Wanborough Surgery is seeking a friendly Dispensary Assistant to join our busy dispensary team. You’ll be the first point of contact in the dispensary, providing patient-facing service with care. The role involves lifting and carrying larger items and requires flexible hours, including a Saturday morning rota.

The post is 20 hours per week with fixed hours and a partial job share coverage plan. Full training and a supportive team environment are offered at a rural GP Surgery on the

Qualifications

• GCSE grade A to C (4-9) or equivalent in English & Maths.
• Essential: Team player, Willing to learn.
• Desirable: Customer service experience; Experience of working in a Dispensary/Pharmacy or GP Surgery.

Responsibilities

• Meet and greet patients in a warm, welcoming manner (front of house in dispensary).
• Handling of prepared prescriptions to patients.
• Collection of prescription charges/checking patient exemption statements.
• Unpack and store pharmaceutical deliveries.
• Working with the dispensers in assisting with stock control.
• Ensuring that drugs are received and stored appropriately per manufacturers’ instructions.
• Ensuring refrigerated items are stored at correct temperatures.
• Signing off invoices and forwarding for payment to the appropriate staff member.
• Undertaking other reasonable duties within the framework of the post.

Skills

Team player

Willing to learn

Customer service

Education

GCSE English & Maths (A-C)

Job description

Job summary

We are seeking a friendly, team player to join our Dispensary team, working in a Dispensary Assistant role. This role is the first point of contact for our Dispensary department. Good customer service skills are essential. This role is very busy and involves lifting and carrying larger items.

This role is 20 hours per week with fixed hours plus participation in a Saturday morning rota (approximately 1 in 6). You will be expected to pick up additional hours to cover your job share partner during periods of annual leave and sickness absences.

Fixed hours are: Tuesdays 1pm - 6.30pm, Thursdays 1.30pm - 6.30pm & Fridays 8.30am - 6.30pm.

Applicants who applied previously do not need to submit a new application.

Main duties of the job

• Meet and greet patients in a warm, welcoming manner (front of house in dispensary)
• Handling of prepared prescriptions to patients
• Collection of prescription charges/checking patient exemption statements
• Unpack and store pharmaceutical deliveries
• Working with the dispensers in assisting with stock control
• Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions
• Ensuring that refrigerated items are stored at the appropriate temperature once received
• Signing off invoices and forwarding for payment to the appropriate staff member
• Undertaking other reasonable duties within the framework of the post

About us

Ramsbury & Wanborough Surgery is a rural, dispensing GP Surgery based on the Wiltshire/Berkshire border. We are a training practice with an excellent reputation, providing all aspects of primary care to just over 10,000 patients, with an Outstanding CQC rating. The practice uses SystmOne clinical system. We are a friendly team which includes ANPs, Nurses, HCAs, Clinical Pharmacist and a Health & Wellbeing team.

Our Ethos

We are a caring practice with a focus around delivering an excellent primary care service to our registered patient population

We have an open and honest culture for everyone to learn and flourish

A strong learning and teaching ethos with medical students, foundation doctors, GP trainees and student nurses.

Job responsibilities

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.

Assist in the handling of prescriptions over-the-counter, use of cash till, assist with stock control and re-stocking of the dispensary. Deliveries are received throughout the day and you will be required to unpack deliveries.

Please see full job description attached

Qualifications

• GCSE grade A to C (4-9) or Equivalent in English & Maths

Experience

Essential

• Team player
• Willing to learn

Desirable

• Customer service experience
• Experience of working in a Dispensary/Pharmacy or GP Surgery

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.