Dispatcher

Casella Waste Systems, Inc; Scarborough; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking a Dispatcher to enhance operational efficiency and customer satisfaction. In this dynamic role, you will coordinate drivers and manage routes, ensuring prompt service for residential and commercial clients. Your problem-solving skills will be crucial as you communicate with drivers and customers, addressing any issues that arise during service. Join a team that values collaboration and attention to detail, and enjoy a range of benefits including medical, dental, and tuition assistance. If you thrive in a fast-paced environment and are committed to excellent customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Tuition Assistance

Qualifications

• High attention to detail and excellent communication skills are required.
• Previous dispatch experience is preferred but not mandatory.

Responsibilities

• Dispatch drivers and manage routes to maximize productivity and customer satisfaction.
• Handle customer communications and resolve service issues effectively.

Skills

Problem-solving skills

Communication skills

Multi-tasking skills

Attention to detail

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem-solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.