Dispatcher

Cadent Gas Limited; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a Dispatcher in a fast-paced Dispatch Centre. This role involves managing job allocations, ensuring timely service delivery, and providing excellent customer support. You will thrive in a collaborative environment, utilizing your logical thinking and problem-solving skills to address challenges effectively. With opportunities for training and development, you'll become a vital part of an organization committed to safety and community service. Enjoy a supportive workplace with great amenities, including free parking and a gym. If you're passionate about making a difference, this role is for you.

Benefits

Free On-Site Parking

Electric Vehicle Charging Points

Chill Out Areas

Onsite Restaurant

Gym Access

Health and Wellbeing Services

Employee Support Groups

Qualifications

• Candidates must thrive in fast-paced environments.
• Comfortable using electronic and paper map systems.

Responsibilities

• Manage job allocations and ensure timely completion.
• Communicate regularly with engineers and customers.

Skills

Logical Thinking

Problem Solving

Interpersonal Skills

Multi-tasking

Data Entry

Customer Service

Tools

Electronic Map Systems

Data Analysis Software

Job description

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This range is provided by Cadent Gas Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cadent Gas Limited

Reed Talent Solutions are working with Cadent Gas on the search for 10 Dispatchers. You’ll join a growing team in a fast-paced Dispatch Centre.

You’ll be responsible for the “on day” allocations of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources. With training and development, you will become technically competent and will be able to provide an excellent service to both engineers and the public.

Do you consider yourself to be a methodical and logical thinker?

Do you strive to deliver excellent customer service and wish to build strong professional relationships with your colleagues?

Are you comfortable working on an alternating shift pattern with a mixture of early shifts and late shifts?

If you said yes yes yes, then this could be the perfect opportunity for you to join an inclusive organisation and support the 4th emergency services.

What do you need to know about the role?

• Job title: Dispatcher
• Location: Ansty Park - Coventry (onsite full time)
• Contract: Temporary worker via Reed, with the opportunity to go permanent in the future
• Hourly pay rate: £15.04 per hour
• Shift: Alternating shift pattern – 6:45am to 2pm, 6:45am to 3pm, 1:45pm to 9pm, and 8am to 6pm shifts – speak with Reed for the pattern
• Training hours: 7am to 3pm or 8am to 4pm in classroom training.
• Recruitment process: telephone interview with Reed (competency based and situational based judgement) and 2 x online tests

What does a day in the life of a Dispatcher with Cadent Gas look like?

You’ll be in regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues.

You’ll ensure jobs are in alignment with the engineers’ schedules for the day.

And you’ll be the first point of contact for Network Supervisors and responsible for escalating issues to the relevant supervisor.

What we ask from you?

We are looking for candidates who thrive in fast-paced environments where you can use your logical thinking, problem solving, and interpersonal skills to ensure all jobs are attended within the required timeframe. You’ll need to be able to multi-task with data entry and analysis across 2 computer screens and multiple systems, as well as maintaining accurate records. Most importantly, we ask that you are passionate about the safety of your colleagues and your community.

We ask that you are comfortable using electronic and paper map systems to support with your knowledge of an allocated region.

Why apply?

Be part of something big. Help shape the future of gas for generations to come.

The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Strategy/Planning, Administrative, and Customer Service

• Industries

  Natural Gas Distribution

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