Transport Dispatcher

TN United Kingdom; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Dispatcher in Nottingham, where you'll play a crucial role in ensuring timely patient transport services. This position offers a unique opportunity to work in a supportive environment, focusing on excellent customer service and effective communication. As part of a dedicated team, you'll manage operational crews and ensure smooth patient flow while enjoying a range of benefits, including life assurance and unlimited mental health consultations. If you're passionate about making a difference in healthcare, this role is perfect for you.

Benefits

Life Assurance

24/7 online GP consultations

Cash-plan benefits

Unlimited mental health consultations

Legal advice access

Financial guidance

Long Service Recognition Scheme

Employee Assistance Programme

Paid holidays

Uniform provided

Qualifications

• Experience in customer service or public interaction.
• Ability to work independently and solve problems.

Responsibilities

• Check and plan daily bookings within the Cleric controlling system.
• Dispatch operational crews for timely patient collection.
• Handle patient transport requests accurately and politely.

Skills

Effective communication

Interpersonal skills

Organisational skills

Problem-solving

Job description

We have a fantastic opportunity for a Dispatcher to join our team based in Ashville Close, Nottingham. National travel will be required as part of the initial training for this role.

We are looking for enthusiastic, care-focused individuals who are organised and passionate about excellent customer service.

Benefits include:

• £11.69 per hour
• 42 hours per week. Shift times between 0600-2200, Monday-Sunday. 4 on, 4 off working pattern.
• Life Assurance – £5,000 coverage for colleagues and their families.
• 24/7 online/telephone GP consultations and access to prescriptions.
• Second opinion medical support following diagnosis or during treatment pathways.
• Cash-plan benefits including dental, optical, chiropody.
• Unlimited mental health and physiotherapy consultations.
• Access to legal advice on domestic issues such as motoring offences, wills, probate, and personal injury.
• Financial guidance on retirement planning, tax savings, and state benefits.
• Long Service Recognition Scheme with increased annual leave after 5 years and subsequent intervals.
• Values-based Internal Recognition Scheme with financial rewards and an annual event.
• Refer a Friend recruitment incentive scheme.
• The EMED Foundation supporting colleagues and local communities.
• Paid holidays and pension scheme.
• Blue Light Card and uniform provided.
• Employee Assistance Programme (EAP) and flu vaccination campaigns.

Main Duties:

• Check and plan daily and future bookings within the Cleric controlling system, ensuring proper resourcing and informing all relevant parties.
• Dispatch and manage operational crews for timely patient collection and delivery, meeting contractual targets.
• Receive and process patient transport requests politely and accurately, ensuring compliance with procedures.
• Perform clerical duties such as checking booking lists, data entry, and completing forms/invoices.
• Maintain and improve service quality and performance.
• Handle telephone inquiries promptly and professionally, liaising with GPs, nursing homes, hospitals, and wards.
• Ensure smooth patient flow and resolve urgent issues efficiently.

Successful candidates will have:

• Effective communication and interpersonal skills from customer service or public interaction experience.
• Ability to work independently and solve problems.
• Good organisational skills.

Our Values:

Collaborative: We work as one team to meet the needs of patients, colleagues, and communities.

Agile: We listen, learn, and adapt to improve ourselves and our services.

Reliable: We do what we promise, take responsibility, and act with integrity.

Empowered: We take responsibility and are committed to delivering high-quality service.

About Us:

The merger of ERS Medical and E-Zec Medical has rebranded us as EMED Group, the NHS's largest Patient Transport and Care Partner with over 2,500 colleagues across 50 depots. Our goal is to enhance health and wellbeing through transport services that support patient care and community needs.

EMED Group is committed to equal opportunities and fostering an inclusive, safe working environment for all.