Dispatcher

4090 United Rentals UK Ltd.; Brigg; On-site; GBP 26,000 - 36,000; Full time

Job summary

United Rentals UK Ltd. is seeking a dedicated Dispatcher/Transport Planner for our Brigg branch to coordinate deliveries and collections, plan transport activities, and support fleet compliance while ensuring excellent customer service throughout the dispatch process.

The role collaborates with the Field Service Foreman and Branch Operations Manager to ensure safe, timely, and compliant equipment movements, with a strong emphasis on planning, data accuracy in ERP systems, and proactive

Qualifications

• Qualification in logistics, transport planning, dispatching, freight forwarding, or a related field.
• Alternative relevant experience in transport scheduling or operational planning.
• Strong experience within logistics, transport planning, or the scheduling of technical field personnel.
• Good understanding of ADR requirements, driving and rest time regulations, and local working time legislation.
• Strong IT skills, particularly Microsoft Excel and systems.

Responsibilities

• Plan and coordinate all customer deliveries and pick-ups.
• Liaise directly with customers to agree delivery and collection times, site access requirements, and project-specific needs.
• Collect and complete transport and on-site agreements.
• Coordinate fuel management activities for customers.
• Plan internal equipment transfers between branches.
• Arrange external non-rental transfers between suppliers and branches.
• Raise orders and arrange project-related services, including transport, cleaning and specialist handling support.
• Create branch purchase orders, communicate with suppliers, and maintain purchase order records.
• Check and verify transport and fuel management invoices.
• Accurately enter and maintain data within ERP systems and Microsoft Office applications.
• Produce reports and operational information as required.
• Provide administrative support to the branch operation.
• Review tachograph data for drivers and vehicles and highlight findings to the BOM and FSF.
• Coordinate timely roadworthiness inspections for trucks, trailers, and fixed axle tanks.
• Support fleet management activities and identify opportunities for improvement and optimisation.
• Provide backup support for Branch Administration activities when required.

Skills

Organisational planning

Customer service

Communication

Stakeholder management

Influence & relationships

Resilience under pressure

Proactive problem-solving

Independent working

English proficiency

Education

Logistics/Transport qualification

Tools

Microsoft Excel

ERP systems

Microsoft Office

Job description

Looking to turn a new leaf? What are you waiting for? Join our fast-growing, dynamic company anywhere in Europe! For our Brigg branch, we are looking for a: Dispatcher Location: Brigg The Role: We are looking for an organised and customer-focused Dispatcher / Transport Planner to join our team. This is a key operational role responsible for coordinating deliveries and collections, planning transport activities, supporting fleet compliance, and ensuring excellent customer service throughout the dispatch process. Working closely with the Field Service Foreman (FSF) and Branch Operations Manager (BOM), you will play a vital role in ensuring equipment is delivered and collected efficiently, safely, and in line with customer requirements and transport regulations.

Key Responsibilities:

Delivery Planning

• Plan and coordinate all customer deliveries and pick-ups.
• Liaise directly with customers to agree delivery and collection times, site access requirements, and project-specific needs.
• Collect and complete transport and on-site agreements.
• Coordinate fuel management activities for customers.
• Plan internal equipment transfers between branches.
• Arrange external non-rental transfers between suppliers and branches.

Purchasing & Operational Support

• Raise orders and arrange project-related services, including transport, cleaning, and specialist handling support.
• Create branch purchase orders, communicate with suppliers, and maintain purchase order records.
• Check and verify transport and fuel management invoices.

Administration & Reporting

• Accurately enter and maintain data within ERP systems and Microsoft Office applications.
• Produce reports and operational information as required.
• Provide administrative support to the branch operation.

Fleet & People Management Support

• Review tachograph data for drivers and vehicles and highlight findings to the BOM and FSF.
• Coordinate timely roadworthiness inspections for trucks, trailers, and fixed axle tanks.
• Support fleet management activities and identify opportunities for improvement and optimisation.
• Provide backup support for Branch Administration activities when required.

About You:

Experience & Qualifications

• Qualification in logistics, transport planning, dispatching, freight forwarding, or a related field.
• (Desired) Alternative relevant experience in transport scheduling or operational planning.
• Strong experience within logistics, transport planning, or the scheduling of technical field personnel.
• Good understanding of ADR requirements, driving and rest time regulations, and local working time legislation.
• Strong IT skills, particularly Microsoft Excel and systems.

Skills & Attributes

• Excellent organisational and planning skills.
• Strong customer service mindset and quality focus.
• Effective communication and stakeholder management skills.
• Ability to influence and build positive working relationships.
• Resilient under pressure with the ability to prioritise competing demands.
• Proactive, hands-on, and solution-focused approach.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills in both the local language and English.
• Commitment to workplace safety and environmental responsibility.

About us:

United Rentals Europe is the industry leader in the European Fluid, Power and Tool solutions market. We provide rental products, customizable rental solutions, and comprehensive tool management services. The equipment we offer is designed with safety and quality as top priorities, featuring “plug and play” capabilities and great versatility for a wide range of applications. We work together with our customers to find solutions with a shared commitment to service and safety. This translates into unique benefits and the best rental solutions for your jobsite. We have 41 offices across Europe (the Netherlands, Belgium, France, Germany and the UK). Our European headquarters is located in the Netherlands. Growth is in our DNA and this offers employees the opportunity to grow personally and professionally. United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,663 rental locations in North America, 41 in Europe, 45 in Australia and 19 in New Zealand. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 28,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers a fleet of equipment for rent with a total original cost of $22.48 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Connecticut USA. Additional information about United Rentals is available at www.unitedrentals.com/en-gb. As an employer, we provide equal opportunities for all, regardless of gender identity, age, nationality, religion, sexual orientation, disability or other non-performance-related factors. We value diversity and inclusion and provide a respectful working environment where discrimination and harassment have no place.

Our offer:

United Rentals offers you a challenging position within an international, service-oriented and pleasant work environment where there is room for initiatives. Your opinion and innovative ideas are valued. We invest in your personal growth through coaching and training. We spend a lot of time on a thorough training program to ensure that you have a good basis to start your career at United Rentals.

About us:

United Rentals Europe is a market leader in integrated fluid management and power solutions. We rent equipment and use our expertise to provide customers with solutions for storage, pumping and filtration of liquids and temporary power. Our products are designed with safety and quality as top priorities and are “plug and play”. We have 13 offices across Europe (the Netherlands, Belgium, France, Germany and the UK). Our European headquarters is located in the Netherlands. Growth is in our DNA and this offers employees the opportunity to grow personally and professionally. We are part of United Rentals, Inc, the world’s largest equipment rental company. The Company has more than 1,500 rental locations in North America, Europe, Australia and New Zealand and more than 22,000 employees. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com.

As an employer, we provide equal opportunities for all, regardless of gender identity, age, nationality, religion, sexual orientation, disability or other non-performance-related factors. We value diversity and inclusion and provide a respectful working environment where discrimination and harassment have no place.