Dispatch & Trade Counter Team Lead

Workforce Staffing Ltd; Bromsgrove; On-site; GBP 30,000 - 37,000; Full time

Job summary

Workforce Staffing Ltd is seeking an experienced Goods Out & Trade Counter Supervisor in Bromsgrove to lead a busy Operations and Warehouse team. You will ensure orders are picked, packed and dispatched accurately and on time, while supervising the Goods Out staff and managing resources.

The role requires strong organisational skills, solid warehouse experience, and a customer-focused approach. Occasional Saturday work and overtime may be required, with a salary up to £33,500 per year.

Qualifications

• Experience in a warehouse, logistics or Goods Out environment.
• Proven experience supervising or leading a warehouse team.
• Strong organisational and time-management skills.
• Ability to prioritise tasks in a fast-paced setting.
• Excellent attention to detail and accuracy.
• Proactive problem-solving with practical action.
• Good communication and interpersonal skills.
• Confident in directing a team.
• Customer-focused attitude.
• Competence in general computer and system use.
• Ability to work under pressure and meet deadlines.
• Experience with warehouse management systems or similar processes is advantageous.

Responsibilities

• Ensure customer orders are processed and dispatched within deadlines.
• Monitor order volumes to keep the Goods Out team on track for despatch targets.
• Identify delays or bottlenecks and prevent missed deadlines.
• Oversee order and kit allocation routines for efficiency.
• Coordinate wave picking based on order type and priorities.
• Monitor workloads and redistribute tasks for efficiency.
• Investigate mispicked orders and implement corrective actions.
• Ensure adherence to picking and packing procedures.
• Maintain flow of work for packers.
• Process orders for courier or service correctly.
• Manage day-to-day Goods Out operations and customer service at the trade counter.
• Take customer orders and process payments.
• Arrange picking and preparation of collection orders.
• Act as first-line manager for Goods Out team; allocate work and resources.
• Monitor performance and provide feedback.
• Support training of Goods Out staff on SOPs.
• Monitor stock levels of consumables and raise purchase requests.
• Report IT, equipment and operational issues to the Operations Director.
• Ensure safety compliance and a clean, safe Goods Out area.

Skills

Warehouse experience

Team supervision

Organisational skills

Prioritisation

Attention to detail

Problem solving

Communication skills

Team leadership

Customer focus

IT literacy

Pressure management

WMS experience

Job description

Workforce Staffing Ltd is seeking an experienced Goods Out & Trade Counter Supervisor in Bromsgrove to lead a busy Operations and Warehouse team. You will ensure orders are picked, packed and dispatched accurately and on time, while supervising the Goods Out staff and managing resources.

The role requires strong organisational skills, solid warehouse experience, and a customer-focused approach. Occasional Saturday work and overtime may be required, with a salary up to £33,500 per year.