Dispatch Manager

Equals One; Ledston; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Company pension

Training and development opportunities

Career progression opportunities

Supportive team environment

Opportunity to make a real impact

Job summary

Curtis Furniture Ltd, a Leeds-based hotel bedroom manufacturer, seeks a Dispatch Manager to lead the Dispatch Department, ensuring orders are delivered accurately, on time, and in full.

You will oversee daily dispatch operations, coordinate shipments, and drive safety, quality, and continuous improvement across Production, Planning, Stores and Transport partners. This role requires hands-on leadership in a manufacturing setting.

Qualifications

• Experience in dispatch, logistics, or manufacturing management.
• Proven leadership and people-management skills.
• Track record of achieving KPIs and performance targets.
• Strong organisational and problem-solving abilities.
• Effective cross-department communication and teamwork.
• Solid understanding of health, safety, and quality standards.
• Ability to handle pressure and changing priorities.

Responsibilities

• Lead and develop the dispatch team to meet targets.
• Oversee packing, dispatch and transport coordination.
• Ensure accurate labels, packaging and loading.
• Maintain dispatch records and customer portal updates.
• Promote health and safety and compliance with SOPs.
• Monitor KPIs like throughput and OTIF and drive improvements.
• Collaborate with Production, Planning, Stores, Quality and Transport providers.

Skills

Leadership

KPIs management

Organisational skills

Problem solving

Communication

Health & safety

Pressure management

Tools

ERP systems

WMS experience

Job description

Dispatch Manager

Salary: £40,000 to £42,000 pa

Location: Leeds
Hours: Full Time, Permanent
Reporting To: Factory Manager

We are a Leeds-based hotel bedroom manufacturing company, with 28 years of experience delivering high-quality, bespoke bedroom solutions to hotels such as Hilton, Radisson, Marriott and Holiday Inn across the UK. We employ approximately 140 people across both production and office functions.

We are looking for an experienced and motivated Dispatch Manager to lead our Dispatch Department and play a key role in ensuring customer orders are delivered accurately, on time, and in full.

This is a hands-on leadership position responsible for managing daily dispatch operations, coordinating shipments, maintaining high standards of safety and quality, and driving departmental performance. You will work closely with Production, Planning, Stores, Quality, Transport Providers, and Project Teams to ensure smooth and efficient operations across the business.

Key Responsibilities

Leadership & Team Management

• Lead, motivate and develop the dispatch team to achieve operational objectives.
• Manage daily workloads, staffing levels, shift handovers and task allocation.
• Support employee development through coaching, training and performance management.
• Foster a positive, safety-focused and continuous improvement culture.

Dispatch & Logistics Operations

• Oversee the preparation, packing and dispatch of customer orders.
• Coordinate transport schedules, collections, loading activities and shipment priorities.
• Ensure all products are correctly labelled, packaged and loaded to meet both company and customer requirements.
• Maintain accurate dispatch records, delivery documentation and customer portal updates.
• Manage storage and movement of finished goods to optimise workflow and efficiency.

Safety & Quality

• Promote and maintain a strong health and safety culture.
• Ensure compliance with all company procedures, PPE requirements and safe working practices.
• Monitor quality standards and support corrective and preventative actions when required.
• Ensure full compliance with SOPs and quality documentation requirements.

Performance & Continuous Improvement

• Monitor departmental KPIs to include throughput and OTIF (On Time In Full) performance.
• Identify bottlenecks, resolve operational issues and implement improvements.
• Lead initiatives focused on waste reduction, efficiency improvements and process optimisation.
• Work collaboratively with other departments to support overall business performance.

What We’re Looking For

Essential

• Previous experience in a Dispatch, Logistics, Warehouse or Manufacturing Management role.
• Strong leadership and people management skills.
• Experience managing operational KPIs and performance targets.
• Excellent organisational and problem-solving abilities.
• Strong communication skills with the ability to work across multiple departments.
• Good understanding of health & safety and quality standards within a manufacturing environment.
• Ability to work under pressure and manage changing priorities.

Desirable

• Experience within manufacturing or distribution environments.
• Knowledge of OTIF performance measures and continuous improvement methodologies.
• Experience with warehouse management, ERP or dispatch systems.
• Understanding of 5S and lean manufacturing principles.

What We Offer

• Competitive salary
• Company pension
• Training and development opportunities
• Career progression opportunities
• Supportive team environment
• Opportunity to make a real impact within a growing manufacturing business

Curtis Furniture Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates.